Sr. Regional Operations Officer
Company: Cathay Bank
Location: Milpitas
Posted on: May 22, 2023
Job Description:
Are you enthusiastic, highly motivated, and have a strong work
ethic? If yes, come join our team! At Cathay Bank - we strive to
provide a caring culture that supports your aspirations and
success. We believe people are our most valuable asset and we
proudly foster growth and development empowering you to achieve
your professional goals. We have thrived for 60 years and
persevered through many economic cycles due to our team members'
drive and optimism. Together we can make a difference in the
financial future of our communities. Travel to various branches
within assigned region to promote and support superior customer
service and for monitoring/maintaining the quality of the
operational activities within assigned region. Work closely with
Deposit Operations Administration-Branch Services department for
all branch operational procedures, and other areas within Deposit
Operations Administration for problems or issues relating to
audits, security, personnel, losses, or service. May provide
recommendations to Deposit Operations Administration for improved
branch procedures and/or changes. Responsible for ensuring that
assigned branches comply with all bank policies, procedures, and
applicable laws/regulations. Maintain operational integrity for all
branches within assigned Region. Operates with a leadership style
that consistently demonstrates effective communication and
empowerment. Supports region with service and sales objectives.
Leads by example and manages through change and adversity.
ESSENTIAL FUNCTIONS
- Works with the District Administrator or Regional Manager to
ensure the operational integrity of assigned branches.
- Manages all operations activities and employees through
subordinates, usually the branch Customer Service and Sales
Manager/or supervisor. Works together to balance operational
controls and customer service to minimize risk.
- Identifies deficiencies and issues by conducting mini reviews
in areas of operations, new accounts, and processes. Provides
reinforcement training and implements an action plan to ensure the
quality and proper procedures/controls are in place.
- Monitors and ensures that policy/compliance standards are met
by use of established mini reviews and follow-up.
- Assists with remediation of any audit findings. Coordinates
responses to operational audits and ensures resolution to audit
exceptions especially for any repeat findings.
- Maintains a strong working knowledge of the Bank products and
services, reporting, policy, and procedures.
- Ensures that all branch functions are adequately staffed by
training and cross-training personnel, and that all duties are
performed in a timely, accurate and complete manner.
- Provides coverage for branches as needed and account opening
whenever necessary. QUALIFICATIONS
- Education: College Degree preferred.
- Experience: Min. 5-7 years of Branch operations experience or
experience in a similar capacity required. Previous experience as
an Operations Officer preferred. Thorough knowledge of branch
banking, operations, loss prevention, loss investigation,
production management and Federal and State laws and regulations.
Excellent leadership skills a must.
- Skills/Ability: Availability to work any shift matching the
branch banking hours and/or staffing needs. A willingness to work a
flexible schedule. A willingness to travel within a 30-50-mile
radius to multiple locations as business needs arise. Analytical
and research; planning, organizing, and controlling; demonstrated
leadership; innovative and able to adjust quickly; must be able to
influence others and committed to make changes; PC Proficient
including Excel and Word. OTHER DETAILS $28.84 - $36.06 / hour Pay
determined based on job-related knowledge, skills, experience, and
location. Cathay Bankoffers its full-time employees a competitive
benefits package which is asignificant part of their total
compensation. It is our goal to provideemployees with a
comprehensive benefits package to fit their needs whichincludes,
coverage for medical insurance, dental insurance, vision
insurance,life insurance, long-term disability insurance, and
flexible spending accounts(FSAs), health saving account (HSA) with
company contributions, voluntarycoverages, and 401(k). Cathay Bank
may collect personal informationfrom potential job candidates and
applicants. For more information on how wehandle personal
information and your applicable rights, please review our Privacy
Policy . Cathay Bank is an Equal Opportunity and Affirmative
ActionEmployer. We believe in diversity, equity, and inclusion in
the workplace. Wewelcome applications for employment from all
qualified candidates, regardlessof race, color, ethnicity,
ancestry, citizenship, gender, national origin,religion, age, sex
(including pregnancy and related medical conditions,childbirth and
breastfeeding), reproductive health decision-making,
sexualorientation, gender identity and expression, genetic
information orcharacteristics, disability or medical condition,
military status or status asa protected veteran, or any other
status protected by applicable law. Cathay Bank endeavors to make
www.CathayBank.com accessibleto any and all users. If you would
like to contact us regarding theaccessibility of our website or
need assistance completing the applicationprocess, please contact,
Mickey Hsu, FVP, Employee Relations Manager, at (626) 582-7370 or
mickey.hsu@cathaybank.com . This contact information is for
accommodation requests only andcannot be used to inquire about the
status of applications.
Keywords: Cathay Bank, Milpitas , Sr. Regional Operations Officer, Accounting, Auditing , Milpitas, California
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