Technical Instructor (LS)
Posted on: June 23, 2022
KLA is a global leader in diversified electronics for the
semiconductor manufacturing ecosystem. Virtually every electronic
device in the world is produced using our technologies. No laptop,
smartphone, wearable device, voice-controlled gadget, flexible
screen, VR device or smart car would have made it into your hands
without us. KLA invents systems and solutions for the manufacturing
of wafers and reticles, integrated circuits, packaging, printed
circuit boards and flat panel displays. The innovative ideas and
devices that are advancing humanity all begin with inspiration,
research and development. KLA focuses more than average on
innovation and in 2019 we invested 15% of sales back into R&D.
Our expert teams of physicists, engineers, data scientists and
problem-solvers work together with the world's leading technology
providers to accelerate the delivery of tomorrow's electronic
devices. Life here is exciting and our teams thrive on tackling
really hard problems. There is never a dull moment with us.
The Global Service Support Organization (GSS) team headquartered in
Milpitas, CA is our service organization that consists of Service
Sales and Marketing, Spares Supply Chain management, Field
Operations, Engineering, Product Training, and Technical Support.
The GSS organization partners with our field teams and customers in
all business sectors to maintain the high performance and
productivity of our products through a flexible portfolio of
services. Our comprehensive services include: proactive management
of tools to identify and improve performance; expertise in optics,
image processing and motion control with worldwide service
engineers, 24/7 technical support teams and knowledge management
systems; and an extensive parts network to ensure worldwide
availability of parts.
The instructor will be responsible to engage in various training
and development activities with senior instructors, NPI engineers,
manufacturing engineers and PSO team members. The instructor is
expected to master the technical know-how of the assigned tools,
develop training material, create training plans, validate service
documentation/procedures and deliver well-managed training to field
Detailed responsibilities include:
* Develop and deliver technical training on service, maintenance,
installation, repair, and troubleshooting.
* Use the combination of product technical skills and training
skills together to deliver high-quality service training to KLA
field service engineers, technical support engineers, and install
engineers and external customers.
* Participate in tool building, manufacturing, field support,
upgrades, installs, and other technical activities to master the
technical know-how on the assigned product. Maintain a high level
of technical skills and stay up to date on new product changes and
* Independently conduct and lead the review meetings and
discussions with subject matter experts to define milestones,
deliverables, and training plans.
* Lead the assigned training projects; conduct reviews with
stakeholders; provide regular updates to the stakeholders and
functional groups; assess risks and actions; assesses efforts, time
and resource requirements; maintains action trackers and project
* Review engineering documentation, procedures, and specifications.
Capture technical information into training documents. Develop
well-organized training content and videos most appropriate to the
target audience and create appropriate certification plans.
* Learn and use new software and tools to develop high-quality
videos, remote training, web-based modules, augment reality models
and simulations to deliver highly engaging learning
* Fully maintain the assigned tools or equipment in the best
possible conditions all the time. Performs regular health checks,
preventive and corrective maintenance and upgrades.
* Follow and apply standard training design and development best
practices, formats and templates.
* Review and validate service procedures on the tool. Assess the
need to update documentation. Monitors the errors, mistakes,
changes requested. Provide corrective feedback to technical writers
and drive implementation of the changes in the documentation
* Able to travel - 30%
* An engineering degree in optical, mechanical, electrical or
* Minimum 3 years of in-depth technical experience on KLA
inspection or metrology equipment.
* Preferred experience on Voyager or PUMA system. Experience on
other inspection equipment backed by in-depth manufacturing or
service experience will be considered.
* Proven track record of supporting a range of install, service,
tool building, manufacturing or technical support activities on KLA
* Prior experience in conducting or supporting technical training,
formally or informally, or mentoring junior engineers on KLA or
other semiconductor tools will be a plus.
* Demonstrated strong documentation skills and ability to capture
the technical knowledge and discussions on the paper to develop
systematic training material.
* Ability to decipher a range of technical sources like
manufacturing or engineering documentation, procedures and
specifications to develop highly organized training material.
* Ability to track tasks, actions and provide regular updates.
* Ability to make decisions independently with minimal or no
support from direct or indirect managers. Shown independent
judgment in developing methods, techniques, and evaluation
criterion for obtaining results.
* Demonstrated working successfully with subject matter experts
from various functional groups and ability to develop relationships
and communication across cultures and geographies.
* Demonstrated record of working efficiently and effectively in a
matrix environment with multiple direct and indirect managers.
Proven ability to drive alignment among multiple stakeholders with
* Proven record of handling complex problems demanding higher-order
critical thinking skills including analysis and evaluation of
alternatives, solutions and approaches.
* Highly detailed oriented as well as the ability to assess the big
* Demonstrate a very high level of motivation and willingness to
take initiatives of his own in his previous roles.
* Strong written and verbal English language skills and ability to
communicate comfortably with international audience.
COVID-19 Vaccination Requirement: Proof of full COVID-19
vaccination is required where permitted by law. KLA will consider
reasonable accommodation as provided by applicable law. Please note
that accommodation may not be possible where vaccination is
required for an essential function of the position, including for
international travel or customer site access.
The company offers a competitive and comprehensive benefits package
including but not limited to the following: medical, dental,
vision, life, and other voluntary benefits, 401(K) including
company matching, employee stock purchase program (ESPP), student
debt assistance, tuition reimbursement program, financial planning
benefits, employee assistance program (EAP), paid time off and paid
company holidays, family care and bonding leave.
KLA is proud to be an Equal Opportunity Employer. We do not
discriminate on the basis of race, religion, color, national
origin, sex, gender identity, gender expression, sexual
orientation, age, marital status, veteran status, disability status
or any other status protected by applicable law. We will ensure
that qualified individuals with disabilities are provided
reasonable accommodation to participate in the job application or
interview process, to perform essential job functions, and to
receive other benefits and privileges of employment. Please contact
us at firstname.lastname@example.org to request accommodation.
Keywords: Kla-tencor, Milpitas , Technical Instructor (LS), Education / Teaching , Milpitas, California
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