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Field Application Engineer

Company: Inspur Systems
Location: Milpitas
Posted on: July 30, 2022

Job Description:

Inspur Systems Inc., located in Milpitas, CA, is ranked by Gartner among the Top 3 largest server manufacturers in the world. Inspur provides our global customers with data center servers and storage solutions which are Tier 1 quality and performance, energy efficient, cost effective and built specific to actual workloads and data center environments. As a leading total solutions and services provider, Inspur is capable of providing total solutions at IaaS, PaaS and SaaS level with high-end servers, mass storage systems, cloud operating system and information security technology.We are looking for a Field Application Engineer to join our Milpitas office, CA. This is a service-related position focused on customer technical support, installation service and break & fix service etc. to ensure service delivery can satisfy the customer expectations.Primary Responsibilities

  • Self-motivated, with the ability to proactively take initiative and work independently or within a team environment
  • The ability to work with engineers across multiple disciplines, as well as customers of various positions including executive level interaction
  • Coordinate with Engineering team and QM team to identify issues, debug, and resolve all customer issues
  • Experience managing multiple customer-accounts with standard data center knowledge/experience is a plus
  • Provide technical support to customer and configure services
  • Assist customer to understand all products and perform demo for various field applications
  • Install and configure systems and perform troubleshoot on the process and resolve issues
  • Analyze applications and recommend expert advice for customer
  • Onsite support and ability to travel is requiredQualifications
    • Master's degree with 3 years or bachelor's degree with 5 years' experience in IT/Telecom industry at least (multi-national company working experience is preferred)
    • 2+ years' related experience with rich experience in server & internet industry
    • Good at Project management, proficient in Excel
    • Excellent verbal and written skills in English and Mandarin, able to communicate with teams from different region and culture
    • Innovative, customer oriented, team player and able to work under pressure

Keywords: Inspur Systems, Milpitas , Field Application Engineer, Engineering , Milpitas, California

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