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Switching Escalation Engineer

Company: Cisco
Location: Milpitas
Posted on: November 18, 2022

Job Description:


In this Software Engineer role, you will be part of a highly technical team that solves critical issues, and manages customer communication and virtual teams. You'll balance hard technical skills with the soft skills required to quickly drive customer issues to closure. You'll maintain end to end ownership of efforts to resolve customer issues and help drive improvements in product quality by sharing the field learnings with engineering teams. It's a very dynamic role which requires engaging with Sales/account teams, Marketing, Development and test teams.


The Switching Escalation team is part of the Enterprise Switching Engineering Group in Cisco and manages overall customer experience for our flagship products & solutions in the enterprise space. Enterprise Switching is on the cusp of major transition with launch of next generation Catalyst 9000 Switching Family to support intent-based networking. This is an exciting time to be part of this major transition in enterprise switching business.


You are motivated, driven, and a great teammate. You'll be willing to learn and be passionate about working on a wide range of product areas. You work well independently and as part of a team. You have excellent communication skills.

  • Typically requires MSEE/CS combined with 5+ years of related experience or BSEE/CS combined with 8+ years of experience
  • Solid experience in Network/Security domain with QA experience in platforms, infrastructure and systems area
  • Solid management skills and the ability to support multiple projects at a time
  • Own the quality gate of major deliverables end-to-end
  • Excellent Layer 2 and Layer 3 knowledge and experience. Good understanding of various networking protocols and standards.
  • Strong passion and experience in troubleshooting, debugging complex systems and possess excellent problem-solving techniques
  • Strong verbal and written communication skills, with the ability to work multi-functionally.
  • Good programming/scripting skills using one of more of the programming languages like Python, Perl, C/C++, Java, Ruby
  • Experience with open source test and Network traffic generating tools and good to have experience with typical test tools from Spirent, Breaking Point, and Ixia


    • Exposure to Cloud Technologies (AWS, GCP, Azure or any other cloud)
    • Self-motivated, strong sense of ownership, standout colleague
    • Knowledge of VMs/Docker is a plus
    • Network protocols like TCP/IP, FTP, DHCP, HTTP, Multicast, Routing/switching protocols (OSPF, BGP, IS-IS, STP, VLAN, MPLS, EVPN) knowledge
    • Ability to balance multiple tasks at once and work independently with minimal managerial guidance.
    • Have experience in customer deployments
    • Be open to continuous learning and committed to ongoing self-improvement.
    • Initiate and participate in organizational efforts to improve overall group productivity and test effectiveness. Contribute to overall test strategies
    • Strong Logical Reasoning and Analytical Capabilities
    • Excellent network troubleshooting skills
    • Interact with various functions and teams of the product, including Development/Marketing/Sales/Accounts teams.


      #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

      We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!

      But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

      Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

      So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!


      Cisco COVID-19 Vaccination Requirements
      The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.

Keywords: Cisco, Milpitas , Switching Escalation Engineer, Engineering , Milpitas, California

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