Field Support Electronics - Electrical, Engineer
Company: Disability Solutions
Location: Milpitas
Posted on: September 28, 2024
Job Description:
Base Pay Range: $38.51 - $65.49 Per HourPrimary Location:
USA-CA-Milpitas-KLAKLA's total rewards package for employees may
also include participation in performance incentive programs and
eligibility for additional benefits identified below. Interns are
eligible for some of the benefits identified below. Our pay ranges
are determined by role, level, and location. The range displayed
above reflects the minimum and maximum pay for this position in the
primary location identified in this posting. Actual pay depends on
several factors, including location, job-related skills,
experience, and relevant education level or training. If
applicable, your recruiter can share more about the specific pay
range for your preferred location during the hiring process.
Company Overview KLA is a global leader in diversified electronics
for the semiconductor manufacturing ecosystem. Virtually every
electronic device in the world is produced using our technologies.
No laptop, smartphone, wearable device, voice-controlled gadget,
flexible screen, VR device or smart car would have made it into
your hands without us. KLA invents systems and solutions for the
manufacturing of wafers and reticles, integrated circuits,
packaging, printed circuit boards and flat panel displays. The
innovative ideas and devices that are advancing humanity all begin
with inspiration, research and development. KLA focuses more than
average on innovation and we invest 15% of sales back into R&D.
Our expert teams of physicists, engineers, data scientists and
problem-solvers work together with the world's leading technology
providers to accelerate the delivery of tomorrow's electronic
devices. Life here is exciting and our teams thrive on tackling
really hard problems. There is never a dull moment with us.
Group/Division The KLA Services team headquartered in Milpitas, CA
is our service organization that consists of Service Sales and
Marketing, Spares Supply Chain management, Field Operations,
Engineering, Product Training, and Technical Support. The KLA
Services organization partners with our field teams and customers
in all business sectors to maintain the high performance and
productivity of our products through a flexible portfolio of
services. Our comprehensive services include: proactive management
of tools to identify and improve performance; expertise in optics,
image processing and motion control with worldwide service
engineers, 24/7 technical support teams and knowledge management
systems; and an extensive parts network to ensure worldwide
availability of parts.Job Description/Preferred Qualifications
Primarily responsible for customer service activities associated
with updating, troubleshooting, diagnosing and repairing of highly
complex capital equipment at customer sites and trade shows.
Represents the company to the customer and assumes accountability
for customer satisfaction with service. Assures operational quality
of system equipment. Coordinates actions with customers to minimize
down time. Provides assistance to Installation Engineers and less
experienced CSEs in resolving problems. A CSE providing service
support for customers in California U.S. will support customers
located primarily in CA, USA. The CSE is responsible for providing
tool repair, customer management, and performing all associated
logistics tasks. The CSE must have good troubleshooting skills and
be proficient in working on electro-mechanical equipment within a
cleanroom environment. The CSE must be self-motivated and driven to
provide the best support for KLA customers. The CSE must
demonstrate excellent written and verbal communication skills as
communication with customers, co-workers, and management is
critical to the role. The CSE will be required to travel as needed
to support customers throughout the USA. Primary
Responsibilities:
- Provide customer service support a variety of advanced KLA
products. Be the primary focal point of contact for all customer
service-related issues.
- Maintain excellent working relationship with customers, CSEs,
applications engineers, technical support and sales teams.
- Evaluate, analyze, diagnose and troubleshoot technical
equipment problems at customer site. Assists customers with all
system issues. Ensures equipment enhances customer production.
- Maintain Preventive Maintenance schedule on KLA tools at
customer sites and execute on all PMs per the schedule.
- Repair and update equipment at customer site, including system
level problems (which have multiple causes and for which no
standard procedures exist) based on CSE's technical knowledge,
education, training and certification.
- May access and determine the problems existing in customers'
processes such as chemical leaks or contamination, and as a result
may recommend shutdown of a customer fab due to unsafe
conditions.
- Prepare Field Service Reports on customer support activity and
provides documentation to other supporting functions on recurring
problems. Create service reports for all service requests using the
CRM database.
- Cross-train and assist other field service engineers as
needed.
- Assist Tech Support on all onsite system escalations.
- Provide first level Applications support.
- Provide guidance and technical assistance to Installation
Engineers on installations and dismantling equipment.
- Provide guidance to less senior CSEs.
- Manage individual inventory account.
- Assist in the preparation of quotes for customers based on
labor, travel expenses incurred, and parts needed. Uses discretion
and assist regional admin in preparing quotes based on reason for
equipment failure, time to prepare, etc.
- Conduct customer orientation and technical training on all
aspects of equipment maintenance support for user
applications.
- Contribute to the capturing, re-use, collaboration, and
improvement of knowledge using available systems.
- Successfully complete ongoing technical training to acquire a
thorough knowledge of company products, the application of
diagnostic techniques, and practical application of service
aids.
- Cross-train on multiple products.
- Attain and maintain at least Certification Level 3 or PM
training. Attain and maintain basic proficiency in systems level
repair of a product within a family is required. Skills Needed:
- Understanding of and ability to troubleshoot problems in
software and electronics, optics, mechanical, electro-mechanical
and electro-optical systems.
- Understanding of computer theory, various operating systems and
applicable operating system software knowledge, and networking in a
Windows, Unix or Novell environment.
- Good interpersonal/communication skills in understanding
customer needs.
- Ability to work under pressure and stringent timelines since
systems down for service may affect customer manufacturing
area.
- Experience with KLA Surfscan Sp3/5 and Sp7 products preferred
but not required. Education/Experience:
- BS, AA, or equivalent years of experience Physical
requirements:
- Walking - 30-60 minutes per day
- Lifting (50 lbs.)
- Carrying (50 lbs.)
- Turning - daily / 5-10 times per day
- Twisting - daily / 5-10 times per day
- Grabbing - daily / 5-10 times per day
- Kneeling - weekly / 10-20 minutes per day
- Bending and stretching - weekly / 30-60 minutes per day
- Standing (5-8 hours a day)
- Sitting (3-5 hours a day)
- Travels by car or commercial transportation to customer
facilities ( minimum 1 hours per day, average 2-4 hours per day
)
- Use of precision hand tools (wrenches, screw drivers, allen/hex
keys, etc) for both coarse and very fine adjustments
- Working in tight spaces
- Wearing a full cleanroom suit, face mask and PPE (personal
protective equipment) such as goggles, gloves and safety
shoesMinimum QualificationsBachelor's or associates Level Degree or
work experience of 3 years working with mechanical and electronics
components.The company offers a total rewards package that is
competitive and comprehensive including but not limited to the
following: medical, dental, vision, life, and other voluntary
benefits, 401(K) including company matching, employee stock
purchase program (ESPP), student debt assistance, tuition
reimbursement program, development and career growth opportunities
and programs, financial planning benefits, wellness benefits
including an employee assistance program (EAP), paid time off and
paid company holidays, and family care and bonding leave. KLA is
proud to be an Equal Opportunity Employer. We do not discriminate
on the basis of race, religion, color, national origin, sex, gender
identity, gender expression, sexual orientation, age, marital
status, veteran status, disability status or any other status
protected by applicable law. We will ensure that qualified
individuals with disabilities are provided reasonable accommodation
to participate in the job application or interview process, to
perform essential job functions, and to receive other benefits and
privileges of employment. Please contact us at
talent.acquisition@kla.com or at +1-408-352-2808 to request
accommodation.
Keywords: Disability Solutions, Milpitas , Field Support Electronics - Electrical, Engineer, Engineering , Milpitas, California
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