Finish Line Store Associate and Assistant Store Manager - Milpitas, CA
Company: Finish Line
Location: Milpitas
Posted on: January 13, 2021
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Job Description:
The Store Associate is responsible for providing customers with
a leading shopping experience, while consistently meeting the
store's sales goals by performing the following main duties:*
Ensures high levels of customer satisfaction through excellent
sales and service.* Actively welcomes, seeks out, and engages
customers within the store.* Assess customers needs and provides
assistance and information on product features.* Responsible for
achieving personal sales goals.* Prioritizes time to achieve
individual and team tasks to be completed.* Uses resources in a
conscientious and effective manner.* Stays up-to-date on and
remains knowledgeable on products offered.* Maintain store's visual
appearance in high standards.* Promoting customer loyalty plans*
Maintains company standards regarding personal sales metrics.*
Performs cashiering, stockroom upkeep and store upkeep as needed.*
Additional responsibilities such as key carrying for opening and
closing store procedures, including cash reconciliation, banking,
reporting, and security as required.* Adhere and uphold all company
policies and procedures.* Additional duties and projects as
required.The Assistant Store Manager is responsible for all aspects
of the daily execution of driving store profitability by meeting or
exceeding sales targets. The core expectations include managing all
resources within the store to provide customers with a leading
shopping experience while ensuring flawless execution of effective
and efficient store operations, by performing the following main
responsibilities:* Responsible for all aspects of daily management
including a strong leadership presence that ensures all customers
receive a leading shopping experience.* Manages an appealing,
easy-to-shop environment for customers by ensuring visual
merchandising and housekeeping standards are maintained
consistently throughout the store.* Supervises one or more
lower-level management staff and other store personnel.* Creates a
high performance culture in store by setting clear expectations and
targets, analyzing team performance, holding team members
accountable and giving appropriate and prompt feedback, including
actively managing poor performance.* Tracks store performance data
(e.g. multiples, average dollar per transaction, accessories, etc)
and responds with solutions that drive sales success.* Coaches,
motivates and inspires team members to accomplish store goals and
maximize their individual performance.* Demonstrates a high
business acumen including, but not limited to, an in depth
knowledge of the store's key performance indicators, inventory
movement, and sales performance.* Works with Store Manager to
identify strong performers with potential for growth.* Recruits,
onboards, trains and develops store team and ensures all HR
policies and procedures are adhered to.* Actively monitors customer
satisfaction and feedback systems to drive continuous improvement.*
Leads service by example and ensures highly visible and effective
customer service management at all times.* Actively ensures key
brands and product knowledge is transferred into sales skills in
all relevant categories.* Drives continuous improvement in
stockroom processing and replenishment procedures.* Minimizes loss
by ensuring all loss prevention, cash handling, and banking
procedures are followed and adhered to.* Partners with Store
Manager in planning, implementing, and executing change in regards
to company initiatives in order to improve organizational
performance.* Upholds company policies, procedures, and standards
regarding personal and store sales/performance metrics. * Provides
and supports a respectful, inclusive and diverse working
environment that allows our employees to be successful.* Adhere and
uphold all company policies and procedures. * Additional duties and
projects as required.Job Requirements:Required Education and/or
ExperienceFor Store Associate 0 - 1 year related experience and/or
training; For Assistant Store Manager Bachelor's degree (B.A.) from
a four-year college or university; or 1 - 2 year related leadership
experience, preferably in a retail environment or equivalent
combination of education and experience.Required Computer and/or
Technical SkillsShould have basic to intermediate knowledge and
abilities with Microsoft Word, Excel, and PowerPoint or Google
Suite equivalents. Core Competencies:Communication SkillsMust be an
effective communicator with internal and external individuals at
all levels. This includes spoken, written, electronic, and
presentation skills. Communication should be consistently
constructive and professional. Decision Making and Problem Solving
SkillsAble to define problems, collect data, establish facts, and
draw valid conclusions. Able to analyze results at a micro and
macro level and present findings. Makes routine decisions following
established policies and procedures; collaborates with manager to
gain assistance when complex issues arise. QualificationsTo perform
this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform these functions. Individual must be 18
years of age or older.The minimum requirements include the
following but reasonable accommodations may be made as related to
an employee's religion, ethnicity, or disability:* Requires a set,
weekly availability which meets the needs of the business and
includes some combination of mornings, days, and nights based on
the business needs. * Requires availability on weekends and
holidays* Punctuality and regular attendance consistent with the
company's policies are required for the position.* Must speak
English clearly in order to converse with customers and effectively
supervise staff.* Must be able to read and write English and
perform business-related mathematics in order to carry out normal
business and understand corporate sales reports.Physical DemandsThe
physical demands described here are representative of those that
must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions.* Requires standing approximately 4 - 12 hours per day
usually 3 - 5 days per week.* During peak sales periods (e.g.
Holiday, Back-to-School), will work for long periods throughout a 4
- 14 hour day.* Requires stooping and kneeling to place merchandise
on customer's feet as well as reaching and pulling to obtain or
stock merchandise on storage racks.* May be required to climb a
ladder or ascend/descend stairs in order to stock and/or acquire
merchandise for sale.* Required to lift items weighing 5 - 25 lbs
regularly. In certain circumstances, weights may be higher.* Must
have good vision, including color differentiation.* The work
environment for this position is a moderately noisy retail
setting.The company reserves the right to modify this job
description with or without notice. Employees may be asked to
perform additional duties outside of normal job scope on a
temporary basis per company policy.
Keywords: Finish Line, Milpitas , Finish Line Store Associate and Assistant Store Manager - Milpitas, CA, Executive , Milpitas, California
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