MilpitasRecruiter Since 2001
the smart solution for Milpitas jobs

Manager, Product Quality

Company: Advanced Energy Industries, Inc.
Location: Milpitas
Posted on: April 10, 2021

Job Description:

Advanced Energy Industries, Inc. (NASDAQ:AEIS), enables design breakthroughs and drives growth for leading semiconductor and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our rich heritage, award-winning technologies, and we value the talents and contributions of all Advanced Energy's employees worldwide. POSITION SUMMARY: The Customer Quality Manager is responsible to recommend and implement operating practices related to customer satisfaction and retention. The Customer Quality Manager is responsible for customer relationships and transactional opportunities related to the resolution of concerns. The role serves as the primary interface for various levels within the customer and AE environment to resolve matters related to Quality/Reliability of product, internal processes and procedures that impact customer satisfaction. The role manages the customer relationship as related to customer satisfaction, quality expectations, process controls, and delivery expectations. Responsibilities also include negotiations on business critical matters by coordinating input with cross functional groups, and external customers and subsequently has the authority to make recommendations on matters of significant impact on company authority to deviate, or proceed with actions related to overall customer and AE satisfaction. ESSENTIAL RESPONSIBILITIES:

  • Responsible for managing the relationship between customer's Quality, Engineering and Production groups and AE's Engineering, Sales, Marketing, Service, Quality and Operations functions to resolve equipment reliability and performance issues.
  • Responsible for working with cross-functional groups to coordinate strategies for meeting customer's requirements in all quality areas that also serve AE's business needs. Creates and reviews strategies with functional owners and drives program completions.
  • Coordinates with other departments failure analysis reports, data analysis, corrective action, root cause analysis, and quality performance reports.
  • Interacts with executives and/or major customers. Interactions involve controversial situations, customer negotiations, and/or influencing and persuading other senior level managers--
  • Prepares monthly field performance reports using global support and SAP databases. Initiates corrective actions based on these reports and insures timely closure of these actions.
  • Presents field performance and customer specific data to corporate management and customer teams.
  • Participates in Design Reviews to insure compliance with reliability standards and customer requirements
  • Review Engineering Change Requests for customer approval requirements and submission.
  • Is responsible to host and coordinate customer audits, surveys, and other such activities.
  • Other duties as assigned. WORK ENVIRONMENT:
    • Works in standard office environment and uses general office equipment (phone, PC, copier, fax machine etc.)
    • Some travel will be required ( domestic and international) SKILLS:
      • Ability to manage cross-functional project teams to reach problem resolution for customers and AE.
      • Ability to solve complex technical and interpersonal problems independently
      • Ability to manage multiple projects at one time
      • Excellent verbal and written communication and interpersonal skills
      • Measurable and extensive experience with influencing and negotiating in complex situations
      • Able to define process criteria to meet product and process requirements. EXPERIENCE:
        • Demonstrated proficiency with Microsoft Office applications, and general computer usage
        • 2+ years experience in complex quality related activities including ISO compliance, Six Sigma, New Product Development and/or other problem solving methodologies, and/or management or involvement of a quality engineering function or process.
        • 2+ year previous experience with demonstrated success in influencing and negotiating to resolution difficult and complex customer requests, and issues. EDUCATION:
          • BS Degree in related field or CQE certification
          • Understanding and working experience with SPC, related software and 6 Sigma training and use.

Keywords: Advanced Energy Industries, Inc., Milpitas , Manager, Product Quality, Executive , Milpitas, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Executive Jobs

Clinic Manager
Description: The Center Manager role coordinates the care and quality of treatments for patients so they can have life, but also a quality of living. The leader in this role conducts proactive planning and creates (more...)
Company: Satellite Healthcare
Location: Rohnert Park
Posted on: 04/18/2021

Clinic Site RN Manager
Description: Registered Nurse needed for a permanent opportunity with Yoh's client located in Oakland, CA Top Skills You Should Possess: CA Registered Nurse License required Five years' related RN experience in a (more...)
Company: Yoh, A Day & Zimmermann Company
Location: San Ramon
Posted on: 04/18/2021

Clinic Nurse Manager
Description: The Center Manager role coordinates the care and quality of treatments for patients so they can have life, but also a quality of living. The leader in this role conducts proactive planning and creates (more...)
Company: Satellite Healthcare
Location: Rohnert Park
Posted on: 04/18/2021

Licensed Health Insurance Agent - Cutting Edge Lead Management Platform
Description: Assurance, a Prudential company, is hiring Under 65 Health Insurance Sales Agents in your city. If you're already a Licensed Insurance Agent have a Residential Insurance License, we want to hear from (more...)
Company: ASSURANCE Independent Agents
Location: Petaluma
Posted on: 04/18/2021

Project Manager
Description: Immediate contract to hire opportunity for an experienced
Company: Experis
Location: Rocklin
Posted on: 04/18/2021

Change Management Manager (HR)
Description: Welcome to Ross Stores, Inc., where our differences make us stronger--- At Ross and dd's, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. (more...)
Company: Ross Stores, Inc.
Location: Dublin
Posted on: 04/18/2021

Business Development Manager
Description: Business Development Manager-IT SalesStaffing Must have current Business Development Experience in IT Staffing Industry.
Company: Tekforce Corporation
Location: San Ramon
Posted on: 04/18/2021

Plant Manager
Description: We are a leading food and agri-business, supplying food ingredients, feed and fiber to over 19,800 customers who range from multi-national, world famous brands to small family run businesses. Each customer (more...)
Company: Olam Americas Inc
Location: Gilroy
Posted on: 04/18/2021

Orthopedic Territory Manager
Description: CONMED Orthopedics is seeking an ambitious Territory Manager to represent our expansive product offering of Linvatec sports medicine implants and instrumentation, Hall Surgical Powered Instruments, MTF (more...)
Company: CONMED Corporation
Location: Santa Cruz
Posted on: 04/18/2021

Brand Manager- Firaxis
Description: Who We Are2K publishes some of the most popular video game franchises on the planet including Borderlands, BioShock, NBA 2K, WWE 2K, PGA 2K, XCOM, and Sid Meier's Civilization. Our team is comprised of (more...)
Company: 2K
Location: Novato
Posted on: 04/18/2021

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Milpitas RSS job feeds