Professional Services/Engineering Director Full Time - Corporate Headquarters - Milpitas, Calif[...]
Company: Northland Control Systems, Inc.
Posted on: August 1, 2022
Level : Senior
Job Location : Corporate Headquarters - Milpitas, California -
Position Type : Full Time
Education Level : 4 Year Degree
Salary Range : Undisclosed
Travel Percentage : Up to 25%
Job Category : Engineering
Job Summary Northland is the go-to global integrator for some of
the largest, most complex, security system deployments in the
world, delivered by the Professional Services Business Unit. The
Business Unit (BU) has revenue of $10m p/a with circa 40
world-class, highly skilled security Application Engineers and
Technical Project Manager across the Americas, APAC, and EMEA. The
5-year strategy to grow the BU to $25m is key to Northlands
long-term success, as is positioning Professional Services as the
global leader within the industry.
The Director, Professional Services encompasses the direct
management of the following departments: Technical Engineering and
Performance Engineering. The Technical Engineering Team delivers
high-level, complex, security programs including system deployments
and cutovers, cloud migrations, hardening, encryption, data
reporting, integrations with various business applications, and
development & implementation of custom solutions. Performance
Engineering Services includes full-time Application Engineering
operations, device lifecycle and vulnerability management, system
optimization and risk remediation, security infrastructure audits
and mitigation reviews, general end-user support, and system
The Director, Professional Services is responsible for global
product alignment and delivery; including but not limited to,
P&L responsibility, pricing, processes, resource management,
standards, reporting, training standards, tools, and applications.
The position will work in coalition with the CTO and Northlands
Labs in setting Northlands long-term technology roadmap.
The Director, Professional Services is also responsible for
ensuring appropriate management and customer involvement of the
overall Professional Services portfolio, and the position requires
excellent customer management and communication.
The position will oversee their regional middle management who, in
turn, has a dotted reporting line to the Regional (AMER, APAC,
EMEA) General Managers/Managing Director. Cross-regional
collaboration within the mixed matrix organization is key to the
success of the BU.
The successful candidate will have a demonstrated ability to work
collaboratively and professionally with other
teams/groups/departments in Northlands organization, including
Consultancy, Integration, Service, Managed Services, Procurement,
Finance, Information Technology, and Human Resources. The inability
to demonstrate such ability will result in disqualification from
The ideal candidate must possess the ability to lead, motivate, and
encourage camaraderie amongst team members; communicate effectively
with senior management, and have a clear vision of what determines
a successful solution for the customer and for the company.
Strong Financial Acumen including direct P&L
Hands-on experience in setting up a Professional Services
Fundamental, in-depth understanding and working knowledge of
Extensive experience designing and building architecture for
In-depth knowledge of cloud technology, high availability, and
Previous experience in delivering effective project management,
estimating resource requirements and timelines, managing, and
tracking multiple projects simultaneously, and delivering on
This position is responsible for establishing the Professional
Services organization as a center of excellence.
Accountable for overall profitability at a BU, department, team,
and customer account level
Accountable for defining the Professional Services process,
standards, deliverables, and operational cadence necessary to
ensure consistent project delivery.
Oversee Application Engineering Managers (AMER, APAC, and EMEA) and
collaborate with various departments to continually build an
innovative, world-class, highly integrated Engineering team ,
ensuring that targeted utilization is achieved. The position is
also responsible for monitoring overall customer satisfaction.
Will assist with revenue forecasting, backlog and pipeline
management as well as ensuring customer funding (Purchase Orders)
and SOW billings occur for all Northland Professional Services.
Work with Application Engineering Managers to oversee and balance
workload and assignments.
Work closely with all groups in the organization to resolve service
delivery issues with a continuous focus on maximizing
Ensure development of all managers, PS resources, Application
Engineers under the Professional Services umbrella including
appropriate certifications and training as part of a comprehensive
Ensure all members of the Professional Services organization
understand their roles and accept their responsibilities.
Regularly track progress on all Professional Services efforts and
provide updates to executives as requested.
Manage deliverables through a structured change management process
to ensure customer expectations are met while protecting Northland
Demonstrated experience with continuous business improvement
Final accountability/responsibility for the delivery of
Professional Services including final decision making when
conflicts arise between BUs that have stakes in Professional
Promoting a positive culture throughout the organization
Contributing, aligning to, and implementation of company
What Northland Does
Northland is a world-class global security integrator with offices
in the United States, United Kingdom, Singapore, China, and India.
We specialize in the design, build, integration, and management of
high-end Lenel, Software House, S2 global enterprise security
systems, including 6 out of 10 of the largest hi-tech companies in
We are responsible for single card reader installations in some of
the most remote parts of the world, all the way through to the
design, deployment, and management of large enterprise systems
managing up to 300 corporate offices in over 70 countries,
including data centers and multi-faceted security operations
With 250 highly trained professionals, all program management,
project management, system design, system programming, testing, and
commissioning is carried out by Northland Controls experts to
ensure we deliver the right solution to the right standard, every
time, anywhere in the world. Also, Northland is supported by a
network of over 100 in-country local service partners (LSPs) across
the world who partner with Northland to deliver unparalleled
world-class services to our enterprise customers.
We are trusted to get the job done no matter what. Our elite list
of customers has rewarded us with phenomenal growth from $1M to
$70M in 10 years through word-of-mouth. To achieve this, we are
always interested in the very best people who share our core values
and beliefs and will do whatever it takes to enable our customers
to realize their goals. We will take on difficult challenges
regardless of where they may lead us, and we will always take the
most honorable route to get there.
To be the most trusted and influential leader in the industry. By
delivering exceptional services across the world, we are determined
to continually surprise our customers, the industry, and even
ourselves while having fun.
Be Honorable * Take on Challenges * Do Whatever it Takes * Our
People * Have Fun.
Northland provides a robust set of benefit plans, including but not
limited to medical, dental, vision, life insurance,
401(k)/profit-sharing, wellness programs and paid time off, and
tuition reimbursement programs.
Northland Control Systems, Inc.provides equal employment
opportunities to all employees and applicants for employment and
prohibits discrimination and harassment of any type without regard
to race, color, religion, age, sex, national origin, disability
status, genetics, protected veteran status, sexual orientation,
gender identity or expression, or any other characteristic
protected by federal, state, or local laws.
Keywords: Northland Control Systems, Inc., Milpitas , Professional Services/Engineering Director Full Time - Corporate Headquarters - Milpitas, Calif[...], Executive , Milpitas, California
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