Vice President of Customer Success
Posted on: November 17, 2023
Are you ready to make your mark with a true industry disruptor?
, the pioneer of in-session marketing, is looking to add talented
team members to help us grow into the premier revenue tool for
e-commerce. We work with some of the leading brands nationwide and
we innovate how brands connect with and convert customers.Session
AI is a cutting-edge technology company revolutionizing the way
businesses engage with their customers. Our AI-driven solutions
empower businesses to deliver exceptional customer experiences and
drive growth. We are seeking a dynamic and experienced VP of
Customer Success to lead our customer success team, leveraging
their expertise in consulting and SaaS Customer Success leadership
to ensure our clients achieve maximum value from our
solutions.Location: Bay Area Preferred but will consider RemoteKey
- Strategic Leadership: Develop and execute the customer success
strategy in alignment with the company's overall objectives. Drive
initiatives to enhance customer satisfaction, loyalty, and
- Team Management: Lead, mentor, and inspire a high-performing
customer success team. Foster a collaborative and customer-focused
culture within the team, ensuring their professional development
- Customer Engagement: Build and maintain strong relationships
with key customers. Collaborate with sales, product, and delivery
teams to ensure seamless customer onboarding, implementation, and
- Customer Success Programs: Design and implement customer
success programs, including training sessions, workshops, and
webinars, to help clients maximize the value of Session AI's
products and services.
- Feedback and Improvement: Gather customer feedback, analyze
customer data, and work closely with product development teams to
drive product improvements based on customer needs and
- Renewals and Upselling: Manage customer renewals and expansion
opportunities. Work closely with sales teams to identify upselling
opportunities and drive revenue growth from existing
- Metrics and Reporting: Establish key performance indicators
(KPIs) and metrics to measure the effectiveness of customer success
initiatives. Provide regular reports and updates to the executive
- Bachelor's degree in Business, Marketing, or related field; MBA
- Minimum of 4 years of experience in consulting, with a focus on
customer relationship management and business strategy.
- At least 7 years of experience in SaaS Customer Success
Leadership roles, preferably in a technology-driven
- Proven track record of building and leading successful Customer
Success teams in the SaaS Enterprise Software Industry.
- Strong understanding of Customer Success best practices,
methodologies, and tools.
- Exceptional communication, negotiation, and presentation
- Analytical mindset with the ability to interpret data and
trends to drive informed decisions.
- Ability to thrive in a fast-paced, dynamic environment and
adapt to changing priorities.
- Passion for customer satisfaction and a deep understanding of
customer needs and pain points in the SaaS industry.
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off and flexible work arrangements.
- Professional development opportunities and ongoing training
- A collaborative and inclusive work environment with a focus on
innovation and creativity. Session AI is an equal-opportunity
employer. If you are a strategic leader with a proven track record
in SaaS customer success and are passionate about delivering
exceptional customer experiences, we invite you to apply for the
position of VP of Customer Success at Session AI. Join us in
shaping the future of customer engagement with cutting-edge AI
technology.The base salary range for this full-time position is
$225,000 + Commission and other benefits.Session AI's salary ranges
are benchmarked and are determined by role and level.We offer an
inclusive environment where you will be working with an innovative
and collaborative team that strives for excellence.We offer
competitive salaries and benefits, including equity.
Keywords: Sessionai, Milpitas , Vice President of Customer Success, Executive , Milpitas, California
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