Director, Loyalty Ecosystem and Partnerships

Company: Sephora USA, Inc
Location: San Francisco
Posted on: May 3, 2025

Job Description:

Director, Loyalty Ecosystem and PartnershipsJob ID: 264567Location Name: CA-FSC SF Off (0174)Address: 350 Mission St, 20th Floor, San Francisco, CA 94105, United States (US)Job Type: Full TimePosition Type: RegularJob Function: MarketingRemote Eligible: Hybrid ScheduleCompany Overview: At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us. We are united by a common goal - to reimagine the future of beauty.The Opportunity: Our Loyalty team includes a strategic team of big thinkers and doers who work collaboratively and interdependently. Comprising the Beauty Insider, Credit Card, Promotions, and Sampling teams, we are on the forefront of finding new ways to underscore our promise to partner with our clients to make the beauty world feel like it's theirs-and our place as the industry leader. The pace is fast, the learning is constant---but as part of a team this driven, the possibilities are endless.Job Summary: This position leads Sephora's loyalty partnerships strategy and operations, with a particular focus on how the loyalty ecosystem is brought to life at S@K. It coordinates across loyalty teams to ensure that the right benefits and promotions are enacted at S@K and other partners, further enhancing and differentiating the Sephora Loyalty program.Responsibilities:Loyalty Partnership Management (25%)

• Manage partner value proposition enhancements to the BI program across rewards bazaar and promotional activities.
• Vet partnership opportunities, handle contract negotiation and program execution.
• Serve as key POC for Marketing Partnerships team on loyalty benefit-related projects.
• Partner with PdM on technology projects for loyalty partnerships, leading business strategy.
• Lead business strategy for each project.S@K Loyalty Program Management (15%)
  • Lead resource management for S@K team on BI benefits.
  • Manage promotional events and sampling at Kohls.
  • Ensure program enhancement to drive S@K business.
  • Coordinate loyalty initiatives for S@K rollout.Loyalty Ecosystem Orchestration (15%)
    • Connect projects and programs to maximize business impact.
    • Ensure inclusion of all channels - Canada, US, and Kohls.
    • Coordinate cross-functional initiatives.
    • Demonstrate Sephora values: Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative.
    • Foster a culture of respect and excellence.
    • Manage career development and team growth.
    • Set clear goals and provide mentorship.Qualifications:
      • 15+ years of experience in leading marketing, loyalty, or promotional programs.
      • 10+ years of experience coaching, developing & managing direct reports.
      • Strong ability to lead complex cross-functional projects.
      • Solid skills in strategic planning.
      • Excellent communication and stakeholder management.
      • Demonstrated leadership and team development abilities.
      • End-to-end program delivery in a fast-paced environment.
      • Ability to be creative with solutions.
      • Strong understanding of technology & digital platform.Additional Information:
        • Position Location: Hybrid - onsite 2 days weekly at San Francisco HQ.
        • Reports to: SVP/GM, Loyalty.
        • Direct Reports: 3 Directors/Senior Managers.
        • Indirect Reports: 5 team members.The annual base salary range for this position is $175,000.00- $195,000.00. The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant's qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan; various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. This job will be posted for a minimum of 5 days.While at Sephora, you'll enjoy---
          • The people: You will be surrounded by some of the most talented leaders and teams - people you can be proud to work with.
          • The learning: We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
          • The culture: As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.You can unleash your creativity, because we've got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
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