Hotel General Manager
Company: Lodging Dynamics
Location: Milpitas
Posted on: June 17, 2022
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Job Description:
Job Description Lodging Dynamics Hospitality Group is a growing
Hospitality Management Company looking for a General Manager, with
experience in expanding customer loyalty and growth. The General
Manager functions as the primary strategic business leader of the
hotel with responsibility for all aspects of the operation. They
ensure implementation of the brand service strategy and brand
initiatives with the objective of meeting or exceeding guest
expectations. Responsible for active supervision of all hotel
disciplines, including but not limited to the front office, guest
services, food service, housekeeping, maintenance, sales operations
and personnel, ensuring that there is an atmosphere of good public
relations towards guests and associates and community. Also ensures
the hotel is meeting and constantly striving to meet its sales and
profitability goals, and compliant with local and federal laws and
regulations. General Manager Job Overview: Responsible for active
supervision of all hotel disciplines, including but not limited to
the front office, guest services, food service, housekeeping,
maintenance, sales operations and personnel, ensuring that there is
an atmosphere of good public relations towards guests and
associates and community. Also ensures the hotel is meeting and
constantly striving to meet its sales and profitability goals, and
compliant with local and federal laws and regulations. General
Manager Education and Experience: 2-year degree from an accredited
university in Business Administration, Hotel and Restaurant
Management, or unrelated major 4 years' experience in hotel
management operations, sales and marketing, or related professional
area. OR - 4-year bachelor's degree in Business Administration,
Hotel and Restaurant Management, or unrelated major. 2 years'
experience in opening hotel management operations, sales and
marketing, or related professional area. General Manager General
Functions: Recruit, hire, train, counsel and motivate all
associates in all departments of the hotel. Actively supervise
department heads and all personnel with authority to issue oral and
written warnings and reprimands when policies and procedures have
been violated or to document poor work performance, and to
discharge employees, with grossly negligent cases being approved by
an above property representative or in conjunction with Human
Resources. Responsible for department payroll administration.
Conduct all department head performance appraisals and bonus
calculations, where applicable. Participate in departmental expense
and labor budgeting preparation. Schedule personnel within budget
guidelines to assure adequate staffing to maintain service levels.
Develop department attitude of attentiveness and anticipation of
guest needs. Ensure guest special requests are fulfilled promptly
and associate take ownership of issues. Ensure proper delivery of
all guest services, including but not limited to social hour,
breakfast service, dry-cleaning, mail delivery, shuttle, grocery
shopping, newspaper delivery, Business Center, wireless Internet,
etc. Resolve guest complaints with Guest Relations concerning the
hotel, or guest billing and chargeback inquiries. Process &
reconcile daily cash deposits. Monitor posting of guest charges to
minimize lost revenue. Ensure front desk personnel perform bucket
checks each shift and monitor rate variances. Coordinate
reservations and efficient group registration with Sales
Department. Monitor suite availability and develop the hotel's
yield management system with Sales to maximize suite revenue.
Ensure an effective cash control system is in place and that all
credit card and check cashing policies are followed. Maintain
efficient operations and inventory controls for the hotel Market
(i.e. gift shop). Responsible for the administration of key control
procedures. Ensure proper procedures for guest safety deposit
boxes, guest mail and packages. Educate department personnel on
emergency procedures, safety precautions, and safe work habits.
Drive defensively and safely when driving the hotel van. Wear your
seat belt at all times. Use the van only for company business.
Promote good employee communication through department meetings,
employee feedback, oral and written communication, and proper
training. Participate in the weekend MOD development program and
host social hour (if relevant), as assigned. Assist in monitoring
van upkeep and maintenance schedule. Process and track brand
certificates (frequent guest programs, brand coupons and
reimbursements, etc.) when presented as forms of tender to ensure
we receive reimbursement from the brand. Oversee and approve the
monthly Direct Bill accounts and statements and send out invoices
as often as necessary to maintain the accounts receivable balance
within 60 days past due. Ensure all hotel supplies are properly
stocked and/or all hotel equipment is in proper working condition.
Process accounts payable invoices for the hotel, including
monitoring travel agent commission requests. Lead and conduct the
brand daily stand up meetings. Carry out any reasonable request by
Management. Participate in and actively contribute to weekly Sales
Meetings and conduct monthly Staff Meetings. Conduct monthly
department meetings or continuous improvement meetings (CIM). Job
Posted by ApplicantPro
Keywords: Lodging Dynamics, Milpitas , Hotel General Manager, Hospitality & Tourism , Milpitas, California
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