Executive Housekeeper
Company: Highgate Hotels
Location: Milpitas
Posted on: June 19, 2022
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Job Description:
Highgate is a leading real estate investment and hospitality
management company widely recognized as an innovator in the
industry. Highgate is the dominant player in major U.S. gateway
cities including New York, Boston, Miami, San Francisco and
Honolulu, with a growing Caribbean and Latin America footprint. The
hospitality forward company provides expert guidance through all
stages of the property cycle, from planning and development through
recapitalization or disposition. Highgate has a proven record of
developing its diverse portfolio of bespoke lifestyle hotel brands,
legacy brands, and independent hotels and resorts with contemporary
programming and digital acumen. The company utilizes
industry-leading revenue management tools that efficiently identify
and predict evolving market dynamics to drive outperformance and
maximize asset value. With an executive team consisting of some of
the most experienced hotel management leaders, the company is a
trusted partner for top ownership groups and major hotel brands.
Highgate maintains corporate offices in New York, Chicago, Dallas,
London, Miami, and Seattle. www.highgate.com.The Executive
Housekeeper is responsible for ensuring the operation of the
Housekeeping Department in an attentive, friendly, efficient and
courteous manner, providing all guests with quality service and a
clean and safe environment throughout their stay, while efficiently
managing expenses and maximizing service levels.+ Motivate, coach,
counsel and discipline all Housekeeping personnel according to
Highgate Hotel SOP's.+ Ensure compliance to Standard of the Week
training, using the steps to effective training according to
Highgate Hotel standards.+ Establish and maintain a regularly
scheduled cleaning program (i.e. floor care, hard cleaning,
mattress flipping, etc.) and maintain a detailed checklist for each
position.+ Maintain and control all housekeeping equipment.+ Ensure
compliance with all corporate Risk Management standards (MSDS,
HazComm, etc.).+ Conduct monthly guest supplies and cleaning
supplies inventories.+ Ensure that large guestroom turns are
managed efficiently.+ Ensure consistency with departmental opening
and closing procedures.+ Manage vendor contracts (i.e. dry
cleaners, window washers, etc.).+ Prepare and conduct all
Housekeeping interviews and follow hiring procedures according to
Highgate Hotel International SOP's.+ Develop employee morale and
ensure training of Housekeeping personnel.+ Inspect rooms daily,
and ensure that some rooms are inspected with supervisors on a
daily basis.+ Inspect all VIP rooms prior to arrival.+ Ensure that
public areas, guest rooms and back-of-house areas are cleaned to
Highgate Hotel standards.+ Maintain required pars of all
Housekeeping and Laundry supplies by ordering all needed supplies
and amenities on a monthly or quarterly basis.+ Conduct monthly and
quarterly Housekeeping inventories on a timely basis.+ Ensure guest
privacy and security by correctly following Highgate Hotel
procedures.+ Monitor work orders and submit to Engineering
according to hotel procedures. Follow up on work orders to ensure
completion.+ Conduct pre-shift meetings for room attendants and
housemen.+ Balance and clear room status nightly; compare the p.m.
housekeeping report with the PMS room status report and resolve any
discrepancies.+ Review Housekeeping staff's worked hours for
payroll compilation and submit to Accounting on a timely basis.+
Prepare employee schedule according to business forecast, payroll
budget guidelines and productivity requirements. + Maintain
Highgate Hotel SOP's regarding Purchase Orders, vouchering of
invoices and checkbook accounting.+ Maintain a professional working
relationship and promote open lines of communication with managers,
employees and other departments.+ Ensure implementation of all
Highgate Hotel policies and house rules. Understand hospitality
terms.+ Ensure sign off of all Service Standards by Position
competencies for Housekeeping staff.+ Carry a pager at all times.
Operate pagers and radios efficiently and professionally in
communicating with hotel staff. Ensure the proper use of radio
etiquette within the department.+ Manage and organize large turn
days (including group check-ins or check-outs).+ Monitor
out-of-order, out-of-service, discrepant and show rooms.+ Must
maintain constant communication with Guest Services.+ Monitor and
act on special requests as needed; VIPs, special needs rooms,
connecting, etc.+ Maintain and monitor "Lost and Found" procedures
and policies according to Highgate Hotel standards.+ Establish and
maintain key control system.+ Ensure participation within
department for monthly Highgate Hotel team meeting.+ Focus the
Housekeeping Department on their role in contributing to Medallia
Scores.+ Monitor all V.I.P.'s, special guests and requests.+ Review
Housekeeping log book and Guest Request log on a daily basis.+ At
least 3 years of progressive experience in a hotel or a related
field; or a 4-year college degree and at least 1 year of related
experience; or a 2-year college degree and 2 or more years of
related experience.+ Supervisory experience required.+ Must be
profecient with MS Word and MS Excel. + Long hours sometimes
required.+ Medium work - Exerting up to 50 pounds of force
occasionally, and/or up to 20 pounds of force frequently or
constantly to lift, carry, push, pull or otherwise move objects.+
Must be able to effectively communicate both verbally and written,
with all level of employees and guests in an attentive, friendly,
courteous and service oriented manner.+ Must be effective at
listening to, understanding, and clarifying concerns raised by
employees and guests.+ Must be able to multitask and prioritize
departmental functions to meet deadlines.+ Approach all encounters
with guests and employees in an attentive, friendly, courteous and
service-oriented manner.+ Attend all hotel required meetings and
trainings.+ Participate in M.O.D. coverage as required.+ Maintain
regular attendance in compliance with Highgate Hotel Standards, as
required by scheduling, which will vary according to the needs of
the hotel.+ Maintain high standards of personal appearance and
grooming, including wearing nametags.+ Comply with Highgate Hotel
Standards and regulations to encourage safe and efficient hotel
operations.+ Maximize efforts towards productivity, identify
problem areas and assist in implementing solutions.+ Must be
effective in handling problems, including anticipating, preventing,
identifying and solving problems as necessary.+ Must be able to
understand and evaluate complex information, data, etc. from
various sources to meet appropriate objectives.+ Must be able to
maintain confidentiality of information.+ Perform other duties as
requested by management.Job ID: 2022-27024 Address1: 1801 Barber
Lane Post End Date: 6/22/2022
Keywords: Highgate Hotels, Milpitas , Executive Housekeeper, Hospitality & Tourism , Milpitas, California
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