Retail Visual Merchandiser
Company: H&M
Location: Milpitas
Posted on: June 24, 2022
Job Description:
Job Description
Company Description
As a Visual Merchandiser, working at the heart of fast-paced
fashion business, in your store you create an environment that
inspires customers to explore their personal style.
This role will support and guide the store team to deliver the most
inspiring and exciting Customer Experience in line with the H&M
brand and values. You actively drive sales in the store and are
responsible to implement the Visual Identity to make H&M the
No. 1 fashion destination.
You meet the expectations of customers & colleagues at all times,
as well as following all H&M procedures & standards.
This is a sales function and reports to our Store Manager.
Qualifications
Core Responsibilities includes but is not limited to:
Fashion Knowledge
- Ensure you are up to date with current fashion trends
- Share, inspire and educate the store team on seasonal trend
information
Direct Customer Service
- Ensure you meet customer expectations on direct service
according to H&M standards.
- Support the store to achieve excellent customer service.
Indirect Customer Service
- Follow up the H&M Visual Identity through implementation of
the Commercial Handbook and secure well-styled GTL (Get the Look)
mannequins in windows and in store.
- Create a clear red thread from windows to A-area with wearable
buying suggestions.
- Ensure high quality, commercial garment presentation with good
garment care every day together with store team
- Provide good concept flow by maintaining the concept layout,
fixtures and navigation.
- Launch and maintain all sales campaigns and activities on time
and according to H&M standards.
Drive Sales Targets
- Identify opportunities to increase customer satisfaction and
sales with the Department Manager and then you execute changes
accordingly.
- Perform sales follow-up and initiate actions to reach sales
targets.
Training and Development
- Evaluate & develop the visual and commercial skills of the
store team
- Coach & develop Sales Advisors while executing floor moves
together
- Organize, provide and carry out visual training for all
colleagues to support garment presentation in line with the
Commercial Handbook.
- Seek Visual Merchandiser potential for succession.
Communication And Legal Requirements
- Ensure that all communication in the windows and on the sales
floor complies with local legislation.
Commercial Routines
- Together with the Department Manager, you follow up on Store
KPIs & initiate actions to reach store goals and budgets.
- Adapt the store planning according to store needs and budget
from the Commercial plan.
- Complete and take action on the Best Brand portion of the Store
Experience Tool (S.E.T.) to maximize commercial opportunities.
Visual Store Operations Routines
- Complete the sample picking as well as execute the floor moves
in a way that creates clear stories and wearable buying
suggestions
- Complete all sales floor and window morning routines daily
before store is open
- Handle Visual Merchandiser material and visual scheme
orders.
- Control quantity and condition of all incoming visual
material.
- Maintain and care for all display and interior material with
sustainability in mind.
- Keep visual room organized and safe.
- Share information with team on Commercial handbook seasonal
changes & continue to evaluate throughout the season.
- Provide updates of all VM information material in the
store.
- Ensure that the store always has enough Sale and Activity
material.
- Paint the windows as necessary.
Security
- Promote employee and customer safety
- Resolve health & safety, legal and security issues
- Prevent loss
Additional Information
All your information will be kept confidential according to EEO
guidelines.
Keywords: H&M, Milpitas , Retail Visual Merchandiser, Hospitality & Tourism , Milpitas, California
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