Shift Leader
Company: El Pollo Loco
Location: Hayward
Posted on: May 8, 2024
Job Description:
Shift Leader
Shift Leader Job Summary:
An opportunity to start your career as a leader. Supervise assigned
shifts while developing skills to become a restaurant manager. Our
Shift Leaders are provided with development classes and have access
to many levels of management and the leadership team for
mentorship. Practice your team building skills, problem
solving/decision making and strengthen your guest service
skills.
Responsibilities/Duties:
- Provides direction to crew members to ensure the shift is
prioritizing the business needs.
- Ensures the assigned shift meets all company expectations
including but not limited to restaurant cleanliness, guest service
experience, speed of service, and product quality.
- Assists in the training of crew members of policies and
procedures, emphasizing the importance of food safety, crew/guest
safety, product quality, restaurant cleanliness and exceptional
guest service.
- Coaches and takes appropriate disciplinary actions with the
support of the General Manager.
- Maintains a positive and professional work relationship with
the team to foster a positive workplace environment. Must report
crew member issues to the appropriate party, General Manager,
District Leader, Human Resources, etc.
- Completes a series of administrative tasks including but not
limited to cash handling, conducting product inventories, reporting
of sales/speed of service/inventory variances and more.
- Ensures compliance of state laws during the shift such as meal
break timing and harassment prevention.
- Assists in product ordering and receiving from vendors.
Physical Requirements:
- Must be able to stand and walk for a long period of time.
- Exposure to heat, steam, smoke and cold.
- Must have a high level of mobility and flexibility.
- Must be able to bend, reach, kneel, grasp, wipe and scoop.
Qualification Standards:
- Must have a ServSafe Certificate.
- Must be 18 years of age or older.
- High School diploma or equivalent is preferred.
- Written and verbal english communication skill, second language
is a plus.
- Must have a minimum of 6 months El Pollo Loco crew member
experience or 1 or more years of restaurant supervision
experience.
- Must have a basic understanding of computer systems such as
email use and reaching various websites.
- Must have basic math skills.
Keywords: El Pollo Loco, Milpitas , Shift Leader, Hospitality & Tourism , Hayward, California
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