Posted on: January 16, 2023
Email Cass.Dinsmore@kla.com for more information. Subject: Job
Company OverviewKLA is a global leader in diversified electronics
for the semiconductor manufacturing ecosystem. Virtually every
electronic device in the world is produced using our technologies.
No laptop, smartphone, wearable device, voice-controlled gadget,
flexible screen, VR device or smart car would have made it into
your hands without us. KLA invents systems and solutions for the
manufacturing of wafers and reticles, integrated circuits,
packaging, printed circuit boards and flat panel displays. The
innovative ideas and devices that are advancing humanity all begin
with inspiration, research and development. KLA focuses more than
average on innovation and we invest 15% of sales back into R&D.
Our expert teams of physicists, engineers, data scientists and
problem-solvers work together with the world's leading technology
providers to accelerate the delivery of tomorrow's electronic
devices. Life here is exciting and our teams thrive on tackling
really hard problems. There is never a dull moment with us.
Group/DivisionThe Global Service Support Organization (GSS) team
headquartered in Milpitas, CA is our service organization that
consists of Service Sales and Marketing, Spares Supply Chain
management, Field Operations, Engineering, Product Training, and
Technical Support. The GSS organization partners with our field
teams and customers in all business sectors to maintain the high
performance and productivity of our products through a flexible
portfolio of services. Our comprehensive services include:
proactive management of tools to identify and improve performance;
expertise in optics, image processing and motion control with
worldwide service engineers, 24/7 technical support teams and
knowledge management systems; and an extensive parts network to
ensure worldwide availability of parts.Job Description/Preferred
QualificationsDo you want to be a member of a diverse and impactful
team? Do you like helping other learn and succeed? We are looking
for an individual who enjoy helping others learn and build
confidence in supporting KLA products. We believe the right person
can make a difference by developing and delivering learning
experiences which meet our customer service commitments.
Detailed responsibilities include:
- Collaborate with New Product Introduction (NPI) Product
Engineers to validate procedures for accuracy, usability, and
- Develop courseware and certification plans intended to enable
support engineers to support product service commitments.
- Lead and guide student learning OJT activities on product
maintenance, installation, repair, and troubleshooting.
- Assess student skills and understanding and drive need training
plans to improve student capabilities.
- Facilitate classroom learning by maximizing student engagement,
visuals, examinations to confirm a student's understanding of
concepts and theory!
- Participate in opportunities to build your expertise which
include, manufacturing, field support, upgrades, installs, and
other technical activities.
- Keep up with the latest product changes and field performance
metrics to validate your curriculums are on target.
- Engage with team members to gain valuable insights on product
development & performance to confirm the learning needs are
- Build videos, remote training, web-based modules, and augment
reality models and simulations to deliver immersive learning
- Collaborate with the technical writers and students to validate
procedures for accuracy, usability, and content.
- Some international travel maybe required - 30%
Minimum QualificationsMaster's Level Degree or work experience of 4
years, Bachelor's Level Degree or work experience of > 5 years
in technical related training/support position
The company offers a competitive and comprehensive benefits package
including but not limited to the following: medical, dental,
vision, life, and other voluntary benefits, 401(K) including
company matching, employee stock purchase program (ESPP), student
debt assistance, tuition reimbursement program, financial planning
benefits, employee assistance program (EAP), paid time off and paid
company holidays, family care and bonding leave.
KLA is proud to be an Equal Opportunity Employer. We do not
discriminate on the basis of race, religion, color, national
origin, sex, gender identity, gender expression, sexual
orientation, age, marital status, veteran status, disability status
or any other status protected by applicable law. We will ensure
that qualified individuals with disabilities are provided
reasonable accommodation to participate in the job application or
interview process, to perform essential job functions, and to
receive other benefits and privileges of employment. Please contact
us at firstname.lastname@example.org to request accommodation.
Keywords: KLA, Milpitas , Technical Trainer, Human Resources , Milpitas, California
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