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Technical Support Engineer (Semiconductor)

Company: Onto Innovation
Location: Milpitas
Posted on: January 15, 2022

Job Description:

- Provide expert level hardware support of installation base through escalation process for Onto Innovation tools via remote support or at customer sites

- Develop and effectively communicate with internal and external customers on plans of action and results

- Drive improvement in the support structure of existing products with documentation revision and development, feedback of quality issues discovered in the field to design engineers

- Provide on the job training to Field Service Engineers

- Provide Field Service input to New Product Development through design reviews and testing

- Provide support of documentation development and qualification criteria during New Product Introduction

- Provide occasional support of field service activities in a field service engineer capacity

- Must be able to remain in a stationary position for lengthy periods of time

- Constantly positions self to access serviceable areas in a cleanroom environment

- Frequently moves components or diagnostic equipment weighing up to 50 pounds in a cleanroom environment
- Proficient in Microsoft Office products

- Familiar with PC's and have a strong troubleshooting background

- Ability to travel both domestically and internationally and have a current Visa or entry permission

- 50% travel required

- Minimum 5 years of experience in Field Support Service

- BS in an electronics discipline or equivalent military experience in a technical field

- Master's degree preferred

- Outstanding verbal and written communication skills necessary

Keywords: Onto Innovation, Milpitas , Technical Support Engineer (Semiconductor), IT / Software / Systems , Milpitas, California

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