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Manager, Technical Training

Company: Disability Solutions
Location: Milpitas
Posted on: April 3, 2024

Job Description:

Base Pay Range: $140,200.00 - $238,300.00 AnnuallyPrimary Location: USA-CA-Milpitas-KLAKLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below. Interns are eligible for some of the benefits identified below. Our pay ranges are determined by role, level, and location. The range displayed above reflects the minimum and maximum pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including location, job-related skills, experience, and relevant education level or training. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process. Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. Group/Division The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.Job Description/Preferred Qualifications**This position requires the selected individual to either live or relocate within a reasonable driving distance to our office in Milpitas, CA. We are unable to support a fully remote work arrangement for this key position**Do you want to make a difference and be at the leading edge of learning? In this position at KLA, you will manage a team in learning content creation and delivery for both internal employees and KLA's customers.We look for people who are inspired by working at the leading edges of technology and want to make an impact by creating solutions that drive progress and transform industries!We are looking for a manager who will support our mission to deliver proficient, tested, and certified engineers capable of supporting KLA's customer service commitments. As a manager in our Learning & Knowledge Systems team, you will join a learning organization recognized by Training Magazine as a leader in the industry and manage training operations teams in support of KLA products. The selected manager collaborates with internal groups, such as engineering, technical support, new product introduction, and field support. Training operations responsibilities include capital asset management, engineering training strategy and development to meet product service requirements, quality assessment & KPI monitoring, customer training, and certification. In addition, the right person will be lead efforts in latest learning technologies (AR/VR, Video, WBTs) to enable learning effectiveness and efficiency. This position will participate in efforts related to improving data-driven learning approaches and technologies to provide immersive, blended learning experiences to support learner-centric environments versus instructor-centric types. Duties & Responsibilities

  • Manage and lead a training operations team in developing, delivering, and optimizing premier learning experiences
  • Contribute to strategy, processes, and technologies for technical learning to meet tool & customer availability requirements.
  • Implement various learning methods, using different mediums (self-learning, instructor-led learning, supplemental materials, and interactive learning such as VR/AR)
  • Measure and monitor ongoing impact of learning operations
  • Proactively seek out ways to simplify processes and identify opportunities to use technology to scale and build efficiencies
  • Interact with other learning management teams for managing and optimizing all technical learning activities
  • Guide project teams and workstreams and influence organizational change of new learning programs, including monitoring of progress against scope, schedule, and budget and hold teams accountable to commitments and results
  • International travel is required (= Preferred Qualifications
    • BS or MS in science or training-related subjects and 7 years of experience delivering training or equivalent combination of education and experience
    • Knowledge of instructional theory, including assessment
    • Proficiency with learning management systems & reporting
    • Excellent project management and organizational skills
    • Excellent written and oral communication skills, including the ability to effectively convey technical information to non-technical colleagues and customers
    • Critical thinking skills
    • Ability to prioritize and simultaneously support multiple initiatives
    • Good understanding of security solutions and technologies
    • Demonstrated attention to detail and commitment to excellenceMinimum Qualifications --- Bachelor's Level Degree with a minimum of 8 years of experience OR --- Master's Level Degree with a minimum of 6 years of experience OR --- Equivalent combination of education and experience The company offers a total rewards package that is competitive and comprehensive including but not limited to the following: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com to request accommodation.

Keywords: Disability Solutions, Milpitas , Manager, Technical Training, IT / Software / Systems , Milpitas, California

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