Director of Product, Device Software, Services and Customer Experience
Company: Span
Location: San Francisco
Posted on: April 18, 2024
|
|
Job Description:
The Company
SPAN invented the smart electric panel. We transformed a
century-old appliance into an intelligent device that can sense and
control the sources and uses of electricity in your home. This
makes going solar simpler, adding battery-based backup more
valuable, gas appliances dispensable, EV fast-charging possible,
appliance breakdowns preventable and generally makes people care
about the energy that powers their home.
SPAN was founded by Tesla's former head of energy products, the
team that created and deployed the Tesla Powerwall, the world's
first mass-market and still most popular home battery.
The Role
SPAN is seeking a customer obsessed execution focused Director of
Product to lead device software, digital services, and customer
experience. You'll play a critical role in shaping the product
organization and roadmap by defining the product direction,
execution, and product lifecycle. You will dive deep into the
current product capabilities to inform a vision and execution for
future product roadmap, driving successful product launches enabled
by our hardware platform and delightful customer experience. You
will bring a rigor in working backwards from the customer,
leveraging research, discovery, and honed intuition.
Reporting to SPAN's Head of Product, you'll ensure harmony across
our product ecosystem by collaborating closely with the heads of
Hardware products, Platform products, and Installer experience.
Your role will be crucial in refining and defining a scalable
software architecture across multiple hardware products, leveraging
discovery and design practices, and maintaining UX excellence
throughout the digital portfolio. You will champion user-centric
design and product strategies, demonstrating how to prototype and
iterate quickly while holding a high bar for quality, and
delivering software-enabled features that bring cost savings,
convenience, comfort, and carbon-reduction to homes equipped with a
SPAN Panel.
Transforming the user's perception of electricity will be at the
heart of your role. You'll turn an intricate, unseen concept into
personalized insights, automations, and actions that resonate with
homeowners' energy sources, uses, and costs. By overseeing the
ongoing development of our Homeowner App and shaping the way
consumers interact with and think about energy, you will play a
pivotal role in redefining the energy narrative in their homes.
About You
Responsibilities
Immerse yourself and the team in the needs of SPAN homeowners,
channeling their desires for savings, convenience and better living
into our consumer digital product strategy.
Take ownership of the strategy, roadmap, and execution, in
continuous alignment with counterpart product teams and overall
business goals.
Rapidly develop, iterate, and deliver products and features,
maintaining a balance between production delivery, upcoming
product/feature design, and new product/feature discovery.
Champion a metrics-driven approach to prioritization and iteration,
using engagement analytics to guide decision making.
Maintain proficiency in 80% of our tech stack - native mobile and
web apps, voice assistants, APIs, cloud back-end, data models,
device firmware, control - and show eagerness to learn the
remaining 20%.
Foster an environment that supports complex, non-linear thinking to
create unprecedented products and features, being unafraid to
experiment with mental models beyond the energy industry.
We are looking for a leader who
Thinks critically. Can navigate through ambiguity, defend their
point of view, and adopt a holistic yet pragmatic approach to
problem-solving.
Inquires expertly. Asks high-quality questions to uncover
underlying needs not just stated wants, and thinks about future
scenarios to inform present decisions.
Communicates effectively. Can articulate product ideas and value
propositions in a way that resonates with a diverse range of
stakeholders.
Works collaboratively. Acts as a bridge between product,
engineering, and business teams, viewing project management as a
critical component of product success.
Understands technically. Is not hesitant to become intimately
familiar with our product and back-end platform, advocating for
architectural approaches that serve our users best.
Serves gladly. Enjoys being the go-to person, resolving issues,
answering queries, and serving others willingly.
Required Qualifications
Proven leadership overseeing HW and SW Product teams.
Track record of shipping 0-to-1 consumer devices and digital
products/features
Experience with personalized and journey-based experiences
Strong working knowledge of discovery techniques, design sprints,
and rapid prototyping
Hands-on experience with product analytics tools, feature flagging
services and in-app messaging systems.
Demonstrated ability to lead cross-functional teams and drive
project execution.
Bonus Qualifications
Experience in the residential energy sector (home solar and storage
systems, utility programs and rate structures)
Experience with connected home/IoT products (connected devices,
smart appliances, assistants)
Experience at product-led companies
Experience at early-growth stage companies
The U.S. base salary range for this position is $224,000-$294,300
plus benefits, equity and variable compensation for Sales-related
roles. This range represents SPAN's good faith estimate of
competitively-priced salary for the role based on national,
real-time industry data from companies of a similar growth stage.
This range reflects minimum and maximum new hire salaries for the
role in San Francisco county. Within the range, individual pay is
determined by location and individual factors including relevant
skills, experience and education or training. This range correlates
to the relative level of the candidate we believe we need for the
role and may require an adjustment for candidates of a different
level.
Your recruiter can share more about the specific salary range for
the location this role is based during the hiring process.
Life at SPAN
Headquartered in San Francisco's vibrant SoMa neighborhood, we are
an eclectic group of creative thinkers who value open
communication, teamwork, and a 'make it happen' approach to
addressing complex challenges.
SPAN embraces diversity and equal opportunity in a serious way. We
are committed to building a team that represents a variety of
backgrounds, perspectives, and skills.
We're hiring talented individuals who are driven by success and are
passionate about shaping the future of renewable energy. If that
sounds like you, we'd love for you to consider joining the rapidly
growing team at SPAN.
The Perks:
--- Competitive compensation + equity grants at a well-funded,
venture-backed company
--- Comprehensive benefits (including medical; dental, vision, life
and disability insurance)
--- Comfortable, sunny office space located near BART and Caltrain
public transit
--- Strong focus on teambuilding and company culture (events,
meet-ups, clubs)
--- Flexible hours and unlimited PTO
#J-18808-Ljbffr
Keywords: Span, Milpitas , Director of Product, Device Software, Services and Customer Experience, IT / Software / Systems , San Francisco, California
Click
here to apply!
|