Product Manager, Assist

Company: Sierra
Location: San Francisco
Posted on: April 2, 2026

Job Description:

About us At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Japan, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor . Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you’ll do Ensure Sierra Improves Outcomes Across Every Customer Interaction: Sierra has demonstrated what’s possible with fully autonomous AI agents. You will ensure our platform delivers the same level of impact in interactions handled by human operators - across support, sales, and other frontline teams - strengthening performance across the entire customer journey. Unify Autonomous and Assisted-Human Experiences: Define how insights, reasoning, and workflows connect across autonomous and assisted conversations. Help design systems that measure, learn from, and improve the full interaction lifecycle. Innovate in AI-Native Operator Workflows: Discover and define new tools and processes for building agents that work alongside humans. This is a distinct UX and product challenge - embedding AI reasoning, workflow guidance, and action execution into live operational environments. Solve for Multiple Stakeholders: Balance the needs of frontline operators, operational leaders, and technical teams integrating Sierra into their systems. Collaborate: Partner closely with engineering, design, data, leadership, and go-to-market teams to define and ship durable platform capabilities. Advise: Become a trusted and strategic advisor to our customers, working alongside sales and forward-deployed teams to shape how AI improves their real-world operations. End-to-End Ownership: Drive this product area from concept through execution, operating comfortably in ambiguity and delivering excellent outcomes. What you’ll bring 0?1 Product Experience: Experience defining and shipping new product surfaces from concept through launch, operating effectively in high ambiguity. Technical Fluency: Comfort working closely with engineering on APIs, real-time systems, AI-powered functionality, and systems where model output intersects with structured workflows. Operator-Facing Product Perspective: Experience building workflow-heavy or operator-facing enterprise products. Strong instincts for UX and ergonomics in high-throughput environments. Platform and Customer Judgment: Ability to deeply understand operational pain points, decide what belongs in core platform versus configuration, and translate challenges into durable product primitives. Comfortable engaging directly with customers. Clear Communication: Strong written and verbal communication skills, with the ability to articulate complex product decisions to diverse stakeholders, including executives. Values Alignment and Resilience: Embodies Sierra’s values and thrives in a fast-paced environment, navigating ambiguity with confidence. Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. What we offer We want our benefits to reflect our values and offer the following to full-time employees: Flexible (Unlimited) Paid Time Off Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) with Sierra match Parental Leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Keywords: Sierra, Milpitas , Product Manager, Assist, IT / Software / Systems , San Francisco, California