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Customer Service- Milpitas

Company: Service King
Location: Milpitas
Posted on: March 26, 2020

Job Description:

Position Summary: The Shop Assistant plays an important role in ensuring the repair process is completed correctly and in a timely manner. Shop Assistants receive, process and monitor parts from arrival until the time the repair is completed. This position also plays a vital role in supporting the front of shop during peak hours by communicating with customers and completing ad hoc tasks as needed. This position requires strong organizational and communication skills, ability to work independently, and high attention to detail. Responsibilities: * Receive and check in parts: Receive and match delivered parts to repair orders and ensure all parts are placed and accounted for on the parts cart * Inspect delivered parts for quality: Inspect parts for damage upon delivery -- if parts are not available within two hours of expected drop off * Return incorrect parts: Immediately to the vendor * Monitor deliveries: Regularly communicate with vendor on parts status and update Repair Planner * Monitor shop material spend: Communicate to General Manager as needed regarding material spending * Coordinate parts invoicing: Ensure parts invoices are posted in Service King's estimating platform -- make corrections as necessary * Review with customers and walk through high-level repair process and next steps (as needed): Greet customers by phone or in-person; educate customers about the collision repair process (high-level overview), including insurance claims information, processing and payment procedures * Learn skills to complete vehicle intake: Complete basic mapping and take standard photo package; Take/upload photos and customer info to Service King's Centralized Estimating team; map damage areas with markers (not responsible for repair vs replace damage identification) * Additional responsibilities as assigned Competencies: Core Competencies: * Teamwork -- Builds strong relationships and works collaboratively with others to meet shared goals; Strengthens relationships by promoting mutual trust and supporting * Accountability -- Holds self and others accountable to meet and exceed commitments; Focuses on quality results, monitors progress, learns from mistakes, and strives for * Results Driven -- Can be counted on to drive pace to achieve results and consistently meet or exceed expectations; Executes priorities with a focus on critical work to achieve targeted * Sound Judgment -- Makes good decisions by analyzing the situation, leveraging experience, and using available information; Objectively evaluates problems, discovers root causes, and works toward timely * Customer Focus -- Maintains a relentless focus on customers and is committed to the continuous improvement of services; Keeps internal and external customers in mind at all times and strives to proactively address customer concerns and Specialized Competencies: * Attention to Detail -- Ability to process detailed information effectively and consistently * Organization -- Ability to arrange workplaces, material and thoughts in a systematic way * Stress Tolerance -- Ability to perform well under pressure; ability to undertake multiple projects at one time without getting overwhelmed in a fast-paced environment * Ability to Work Independently -- Ability to perform tasks, take action and complete projects without any assistance or help of others JSGYM

Keywords: Service King, Milpitas , Customer Service- Milpitas, Other , Milpitas, California

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