Express is the vibrant, confident lifestyle brand for ambitious
people, providing the latest fashion for style-obsessed men and
women since 1980. Our mission is to provide inspiration and
confidence through fashion to help people get to what's next in
their day, and their lives. With more than 600 retail and outlet
stores throughout the United States, Puerto Rico and Latin America,
and a best-in-class online/mobile shopping experience at
www.express.com, Express brings city-inspired style to customers
across the globe.
Responsibilities The Sales Leader drives operations on the sales
floor and in the stockroom, while assisting in training associates
and delivering a great in-store shopping experiences for
Talent – Assist in developing and motivating associates to
maximize sales potential
Provide in the moment coaching/training to store associates to
ensure efficient and effective floor operations, customer service,
coverage, stockroom management and execution of standards.
Partner with Store Management to provide feedback on associate
Assist in training associates on store operations, product,
policy, and procedures.
Execution – Execute action plans that optimize results
Execute all aspects of daily store operations.
Ensure appropriate associate coverage to create a great customer
Oversee and authorize the checkout experience.
Assist with merchandise flow, such as shipment, replenishment,
omni-channel operations, in the store.
Monitor and analyzes the customer service provided by team
Build an effective schedule with the right associate in the
right place at the right time.
Experience – Promote and support an environment focused on
delivering great in-store customer experiences.
Effectively resolves customer service issues to a positive
Lead and models our customer experience model.
Display expert knowledge of product, company policies,
promotions, loyalty programs.
Provide leadership and assistance with product launches, window
changes, visual presentation standards, signage placement, etc.
Other essential functions may occur as directed by your
Education: High School or Equivalent
Years of Experience: 1
At least 1 year of relevant experience
Meets defined availability criteria, including nights, weekends
and non-business hours
Proficient in use of technology (iPad, registers)
Meets physical requirements
Preferred Qualifications (skills and abilities)
Ability to effectively communicate with customers, peers and
Demonstrated sales accountability
Demonstrated collaborative skills and ability to work well with
Ability to multitask and handle multiple customers and/or
processes at once
Closing As an equal opportunity employer, Express does not
discriminate in hiring or terms and conditions of employment on the
basis of any federal, state, or locally protected class. Express
only hires individuals authorized for employment in the United
Notification to Agencies : Please note that Express does
not accept unsolicited resumes or calls from third-party recruiters
or employment agencies. In the absence of a signed Master Service
Agreement and approval from HR to submit resumes for a
specific requisition, Express will not consider or approve payment
to any third-parties for hires made.
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