Part Time Bank Teller at Milpitas
Company: Comerica Bank
Location: Milpitas
Posted on: January 12, 2021
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Job Description:
Customer Service RepresentativeThe Customer Service
Representative (CSR) will be responsible for contributing to the
overall success of a Retail Banking Center by committing to
banker-readiness, conducting marketing activities leading to
revenue growth in loans, deposits and noninterest income,
contributing to the prescribed customer experience levels,
maintaining disciplined operational objectives, while striving for
excellence in execution in each of the mentioned areas. This role's
work schedule will involve occasional evenings and Saturdays and
requires the lifting and movement of currency/coin packages
weighing up to 25 pounds. Depending on this role's location, this
position could require extended periods of standing.Position
CompetenciesSuccessful incumbents have composure, listening skills,
a drive for results, time management, are customer focused, and can
develop peer relationships.Position Responsibilities:Marketing
Activities* Execute the proactive marketing activities for the
attraction, retention and expansion of customers.* Complete
assigned Daily Planning activities.* Actively engaged in Banker
Readiness by developing an in-depth knowledge of consumer and small
business products and services.* Provide for Customer Engagement by
introducing customers to Comerica's product and services and
addressing customer questions, e.g., how-to use products and
services and follows-up on a timely basis.* Support Consumer and
Business Development, work targeted leads as assigned, update
customer information, and identify customer needs.* Actively
participate in Marketing Activity meetings and offer creative
ideas.* Provide transactional customer service, including but not
limited to the following: accept and process deposits, withdrawals
and payments and handle other over the counter and mail
transactions.* Provide remarkable customer service through all
customer interactions, opening new accounts, problem resolution,
telephone answering, safe deposit access, etc.* Impact the revenue
growth of the Banking Center.* Other duties as assigned.Operational
Risk* Ensure compliance with applicable federal, state and local
laws and regulations, and Comerica's policies and procedures.*
Ensure compliance and completion of necessary compliance related
training.* Adhere to all Banking Center Risk Assessment and
Compliance standards.* Control losses by following policies and
procedures.* Subject Matter expert for all Banking Center
Operational Activities Tool (BOAT) assigned tasks to ensure proper
completion of tasks.* Other duties as assigned.Customer Experience*
Able to assess needs and add value to customers and prospects.*
Introduce and refer customers to the Platform through routine
interactions.* Perform routine customer requests.* Resolve basic
customer complaints.* Maintain positive customer relationships.*
Impact the customer experience following defined customer
experience guidelines and other customer experience behaviors and
feedback as needed.* Other duties as assigned.Partnership* Engage
in activities that support Collaboration partnerships, partner
engagement and relationships.* Impact the efforts that support
Banking Center Collaboration.* Refer opportunities to the platform
for further analysis in support of partner engagement.* Other
duties as assigned.Position Qualifications* High School Diploma OR
GED* 6 months of experience in Retail or Financial sales OR 2 years
of U.S. Military service OR 1 year of college* 1 year of experience
in Customer Service* 1 year of experience with personal computer,
system data entry or Internet searchMilipitasMon-Thurs: 8:30 am to
5:30 pm; Fri: 8:30 am to 6:30 pm Friday; 8:30 am to 1:30 pm
Saturday; Part-time hours will be scheduled during the hours
listed.
Keywords: Comerica Bank, Milpitas , Part Time Bank Teller at Milpitas, Other , Milpitas, California
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