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Senior Field Applications Engineer

Company: Advance Energy
Location: Milpitas
Posted on: June 2, 2021

Job Description:

About Advanced Energy Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductor and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our rich heritage, award-winning technologies, and we value the talents and contributions of all Advanced Energy's employees worldwide.POSITIONSUMMARY:The Field Applications Engineer is responsible for providing the sales account team, the corporate product marketing and engineering teams, and customers with technical support in the field necessary to properly apply and operate AE products. The position is an integral part of AE's efforts to develop and execute plans to secure and defend customer design wins which underpin AE's corporate objectives, and is considered a part of the Account Management Team. As a result of the position's extensive and constant engagement with customers, it is also responsible for increasing the number and depth of AE relationships with customers, and for gathering, understanding and reporting intelligence from the field concerning industry, customer and competitive trends and developments.ESSENTIALRESPONSIBILITIES:1. Generate new business (Design Wins): Work with key customer contacts and AE account managers, product managers and engineers to identify and understand new opportunities, and successfully promote, apply, operate, release and support AE products for such opportunities in a manner consistent with AE corporate objectives. 2.Defend current business:Work with key customer contacts and AE account managers, product managers, engineers, customer support staff and quality staff to proactively support AE's existing business (design wins) in a manner consistent with AE corporate objectives. 3.Build critical relationships:Demonstrate constant focus on and investment in building strong relationships with key contacts within customer accounts and with AE colleagues, that are based upon mutual trust and a respect for the mutual value that is produced; always strive to build and defend a productive and rewarding team-environment. 4.Liaise technically:Based upon your day-to-day engagement with AE's customers, products and applications, act as proactive technical liaison among our OEM customers, end-user customers and other AE personnel as required in a manner consistent with AE corporate objectives and mission statement. 5.Gather information:Search for, gather, understand and communicate internally to appropriate personnel information relative to customer, industry, application and competitor trends, developments and roadmaps which has potentially substantive value to AE's ability reach our corporate objectives. 6.Provide training and trouble-shooting:Provide technical product and application training to customers and AE colleagues as needed to demonstrate/promote/optimize the use of AE products and to evaluate customer needs. As required, provide troubleshooting services in order to understand, address and communicate product related issues.WORK ENVIRONMENT:This position is based in the Milpitas, CA office. Approximately 80% of time in laboratory/clean room environments at customers and AE working with typical diagnostic equipment, computer technology and customer tools; approximately 20% of time in typical field sales office environment using standard office equipment. Local, national and international travel.SKILLS:Position requires strength in the following skill sets: technical and non-technical verbal and written communication skills, technical knowledge/trouble-shooting, negotiation/persuasiveness tactics, planning and organization, stress tolerance, relationship and team-building, use of laboratory diagnostic equipment, commercial practices (e.g. specifications, Non-Disclosure Agreements, IP-protection, business ethics, compliance rules, etc.). Experience in RF & DC for Semiconductor CVD/Etch Plasma, and PVD Sputtering applications will be essential.EXPERIENCE:Essential: More than 2 years of experience in related engineering fieldMore than 3 years of experience in related technology fieldWorking knowledge of thin film industry (e.g. semiconductor, data storage, flat panel, advanced coatings)Knowledge in vacuum science and plasma processing equipment and applicationsExperience with: Computer driven diagnostic equipment, Visual Basic for test simulation, Microsoft Excel creating macros for qualification criteriaFor RF and DC power products: Technical consultation for development project with customers; hands-on technical trouble-shooting; operation of sampling and real time oscilloscopes, waveform generators, spectrum and network analyzers, power supplies, RF and DC fixturing for power supply characterization - RequiredFor specialty power products: Technical consultation for development project with customers; hands-on technical trouble-shooting; operation of sampling and real time oscilloscopes, waveform generators, technical advice Desirable: Specific knowledge of and experience with key customers, their equipment, and applications.Product trouble-shooting to board levelExperience with industry "standards" and "user" groupsCompetitive product experiencePatent and/or published technical paper portfolioSpecial experience as appropriate (e.g. plasma abatement)EDUCATION:Bachelor degree in engineering or equivalentDesirable: Advanced technical degree in applicable areas; applicable safety training (e.g. electrical safety training, hazardous materials training, etc.)SDL2017

Keywords: Advance Energy, Milpitas , Senior Field Applications Engineer, Other , Milpitas, California

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