Return/Warranty Customer Specialist

Company: TargetCW - Corporate
Location: Milpitas
Posted on: June 6, 2021

Job Description:

Title:Return/Warranty Customer Specialist

Location: Milpitas, CA (Starts Remote- Local candidates or ability to relocate)

Salary: $60k-65k yr

Full-time/Permanent

Benefits: Medical/Dental/Vision

Job Description Overview:

Our client is a leader of HD display technology for TVs, Multi-Functional Displays, and Philips Audio, backed by over 50 years of design and manufacturing experience.

As aReturn/ Warranty Customer Specialist,you will be responsible for various duties including but not limited warranty replacement, tracking and coordinating returns. 3rd party supplier management, creating reports detailing the overall performance of your area of responsibility and quarterly special projects. You will provide support to Service Manager and provide great customer service.

Duties:

• Manage third party service provider to ensure customer service satisfaction
• Third-party service provider and contact center training
• Manage and process warranty replacement orders and keep track of returns
• Create knowledge base to log common issues and solutions for future reference
• Prioritize and manage several open issues at one time
• Follow thru on all cases from start to finish
• Follow proper procedure to escalate unresolved issues to appropriate internal teams such as Product Management, factory QA or factory technical support
• Special quarterly projects and other duties required for the overall efficiency and performance of the department

Requirements:

• 3-5 Years work experience with handling returns, warranty and interacting with customers, and vendors
• Experience in managing and processing warranty returns
• Some knowledge of 3rd party supplier management
• Experienced creating reports and good documentation skills.
• Experienced with CRM systems (Customer Relationship Management) or similar systems used to track information
• Some experience working in consumer electronics or technology industry helpful but not required
• Tech savvy and able to troubleshoot basic computer issues as a back support
• Good knowledge of different Operating Systems such as Windows and MAC OS
• Good knowledge of Word, Excel and PowerPoint
• Good interpersonal and communication skills

Please send your resume. Thank you.

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Keywords: TargetCW - Corporate, Milpitas , Return/Warranty Customer Specialist, Other , Milpitas, California