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Customer Quality Manager

Company: Advanced Energy Industries, Inc.
Location: Milpitas
Posted on: September 16, 2021

Job Description:

A company in the Milpitas, CA area is looking to hire a Customer Quality Manager. The Customer Quality Manager is responsible to recommend and implement operating practices related to customer satisfaction and retention. This role is responsible for customer relationships and transactional opportunities related to the resolution of concerns for the company's largest client. In this role, you will serve as the primary interface for various levels within the customer and internal company environment to resolve matters related to Quality/Reliability of product, internal processes and procedures that impact customer satisfaction. The role manages the customer relationship as related to customer satisfaction, quality expectations, process controls, and delivery expectations. Responsibilities also include negotiations on business critical matters by coordinating input with cross functional groups, and external customers and subsequently has the authority to make recommendations on matters of significant impact on company authority to deviate, or proceed with actions related to overall customer and internal satisfaction.

- 2 + years experience and familiarity working in the Semiconductor/RF Engineering industry - specifically with Wafer Fabrication equipment

- 2+ years experience in complex quality related activities such as ISO compliance, Six Sigma, New Product Development and/or other problem solving methodologies, and/or management or involvement of a quality engineering function or process

- Ability to manage cross-functional project teams to reach problem resolution for customers

- Experience with demonstrated success in influencing and negotiating to resolution difficult and complex customer requests, and issues i

Keywords: Advanced Energy Industries, Inc., Milpitas , Customer Quality Manager, Other , Milpitas, California

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