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Desktop Systems Spec 4

Company: Genesis10
Location: Milpitas
Posted on: June 15, 2022

Job Description:

Genesis10 is currently seeking a Desktop Systems Spec 4 with our client in their Milpitas, CA location. This is a 6 month + contract position.

Description: Seeking a Desktop Systems Spec 4
This role requires a senior level person to jump in and work with IT department.

Responsibilities: Work on SNOW ticketing queue; creating help desk tickets; notifying team members via email when taking an open request and when the request is completed.
Support onsite (Zoom) conference rooms; setting up conference rooms to use technology services (e.g. presentations, network connections, and audio/visual); performing daily checks of conference rooms to ensure all equipment is working properly
Support and handle new hire tasks, provision new systems for replacement and new hires setup
Service End-User Walk-Ups and by Phone.
Assists in determining suitable software and/or hardware to meet user requirements.
Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers.
Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for viruses
Maintaining an inventory of PC hardware equipment and software programs
Providing relocation of PC systems as needed
Meeting and coordinating with other local Technology department members on product installation, training, and support
Coordinating with other areas and departments of the firm where overlap exists to develop efficient procedures and communications to streamline processes regarding product installation, training, and support to satisfy various department needs
Assisting with special projects on various issues as needed
Documentation; write and update documentation of all IT/Systems Processes
May conduct training programs designed to educate an organization's computer users about basic and specialized applications.

Requirements: 5+ years of experience in related field; supporting end-users (in person) in a corporate environment
Knowledge of WIN 7/10
Be able to troubleshoot; WIN 7/10, Office 365, computers/laptops SW and HW (on windows)
Be able to troubleshoot video conference rooms
Communication skills: be able to assist users and explain issue in non-technical terms for user to understand and communication clearly with other team members verbally, written, and process flow charts
Excellent customer service skills, strong attention to details with excellent follow up is preferred, with a sense of urgency daily interaction with user and team
Able to work independently as well as with a team
Able to lift to 40+ pounds of technical equipment
Knowledge of network implementation, server hardware, software installation, and maintenance, in coordination with other corporate IT teams.
Knowledge of ITIL and ITSM best practices
Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)
Nice to have: 4-year college degree in relevant field
Mac knowledge
IT COMPTIA certifications; 2+years.
General knowledge of networking such as TCP/IP routing on WANs and LANs, switches, firewalls, VPN's, SAN and wireless

If you have the described qualifications and are interested in this exciting opportunity, please apply!
About Genesis10:
Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at "Genesis10 is an Equal Opportunity Employer, M/F/D/V

Keywords: Genesis10, Milpitas , Desktop Systems Spec 4, Other , Milpitas, California

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