Desk Side Support (DSS - Day 1 Onsite)
Company: smart techlink
Location: Milpitas
Posted on: June 18, 2022
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Job Description:
Job DescriptionHelloHope you are doing wellPosition : Deskside
SupportLocation : Milpitas, CA (Onsite)ResponsibilitiesDeskside
Support Engineer The Deskside Support Engineer (DSE) ensures that
client employees remain productive by providing on-site support for
hardware, software, applications, installations and mobile devices
while ensuring a positive employee experience. They will act as the
"face of IT" for the client and offer a personalized experience to
the client end-user. They can build upon a positive culture at the
client location and are well versed and educated advocates of
improving the end-user's IT support experience. To build a quality
end-user experience, the DSE partners with client management and
their vendors daily. Primary responsibilities: End-user facing
expertise in providing support for hardware and software issues
within end-user computer systems (MAC 70% and PC 30%) to include
desktops, laptops, printers and mobile apps Advanced knowledge and
training in configuration, installation and troubleshooting
desktops (MAC and PC), laptops, printers and mobile applications
Responds to end-user product related questions for all supported
hardware, software and applications Understands and
maintains/outperforms service levels established Analyzes problems
to identify problem area(s) and provide corrective action,
recommending solutions to client application and account related
issues Understands working on ServiceNow ticketing tool. Additional
Knowledge & Skills: Maintain all necessary certifications to
perform required responsibilities in support of specific computer
networks, hardware, software and applications being supported A+
and Network+ Preferred at minimum Basic knowledge of networking,
Airwatch, SCCM and Cisco routers and switches The ability to
multi-task and handle ever changing priorities Willingness to learn
new skills and work outside of your comfort zone with the end-user
community Ability to manage individual tasks that may require cross
departmental communication and collaboration Minimum Requirements:
3+ years in a customer facing deskside support/end user computing
role Bachelor's Degree in Management Information Systems or
Information Technology or equivalent experience required Must have
excellent communication skills, positive attitude and be engaging
with end-users Must be flexible and able to work various shifts to
include weekends if needed (not expected) Experience with MAC,
Microsoft OS and Microsoft Office applications Experience with
problem solving in a support-oriented environment Exceptional soft
skills and troubleshooting skills Team player, good communicator,
self-directed work style and ability to multi-task.Thanks &
RegardsAhmed Khan - Technical RecruiterMobile: 424- 334-
4311ahmed.khan@smarttechlink.com - www.smarttechlink.com Smart
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Keywords: smart techlink, Milpitas , Desk Side Support (DSS - Day 1 Onsite), Other , Milpitas, California
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