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Customer Coordinator

Company: SolarEdge Technologies, Inc.
Location: Milpitas
Posted on: June 21, 2022

Job Description:

This website is AudioEye enabled and is being optimized for accessibility. To open the AudioEye Toolbar, press shift + =. The toolbar contains the followingThe AudioEye Help Desk to report accessibility and usability related issues.The AudioEye Certification Statement to explain the ongoing web accessibility and usability enhancements for this website.The Player tool to listen to this site read aloud. The Player is not intended as a substitute for your screen reader. If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Customer Coordinator Full Time Milpitas, CA, US 3 days ago Requisition ID: 1161 SolarEdge is the fastest growing smart energy company and the world's #1 residential solar provider, with offices in 22 countries. Our latest flexible solution, SolarEdge Energy Hub has won multiple industry awards for its ability to get homeowners battery-ready, EV-ready, and future-ready. We address a broad range of energy market segments, including commercial solar, EV charging, UPS, and Grid Services solutions. - The Customer Coordinator provides the candidate with the opportunity to join our SolarEdge North America Enhanced Services Team and to play a major part in supporting SolarEdge's Key customers and accounts in the residential segment of the solar industry, The coordinator will create efficient schedules, coordinate timely shipments, and provide clear instructions and timelines for delivery of services to both homeowners and asset managers. Duties and Responsibilities:

  • Act as part of a team to coordinate O&M services to installers, channel partners and third party service providers
  • Liaison between Logistics and field teams to manage services and coordinate site visits
  • Manage customer expectations by scheduling the delivery and returns of our components to the Red truck teams, VIP and Key customers and 3P channel partners.
  • Coordinate with other team members including Project Managers, Field Service Technicians, Technical Center teams and Field Service Dispatcher to ensure parts and materials arrive at customer site ahead of scheduled site visit.
  • Communicate through effective, concise written reports, regarding progress and resolutions.
  • Document all work and parts used within our case management and inventory management system. -
  • Validate cases and ensure the data is entered properly to process and close cases quickly and effectively. Ensure Documentation is provided for proper shipments and parts replenishment for the field team and other dedicated service providers -
  • Schedule and confirm site visits with Homeowners on a daily basis -
  • Provide weekly reporting on services provided and pending site visits - Required Skills and Qualification
    • Proficiency in EXCEL and other Microsoft applications -
    • Knowledge of CRM systems and tracking methodology and reporting
    • Minimum 2+ years of experience in a direct customer service role -
    • Ability to interface with many different parties and communicate effectively.
    • Strong organizational and data entry skills with the ability to understand the technical workings of the SolarEdge product line to help ensure compatibility of parts and case accuracy -
    • Excellent interpersonal verbal and written communication skills -
    • Solid and verifiable track record of meeting deadlines a plus Personal Characteristics:
      • A hungry go-getter with a strong can-do and hands-on attitude
      • Technical savvy
      • An energetic, highly motivated, and driven person who is willing to roll up his/her sleeves and do whatever is personally necessary to guarantee the success of the company

Keywords: SolarEdge Technologies, Inc., Milpitas , Customer Coordinator, Other , Milpitas, California

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