Customer Service Representative/Service BDC Representative
Company: Envision Honda Milpitas
Posted on: November 26, 2022
*Position Responsibilities: *
* Fields inbound and makes outbound phone calls on a daily basis
for the purpose of promoting service, promotions, and products to
gain new growth for the Service Business.
* Generates service appointments for franchises to promote greater
revenue for each franchise.
* Efficiently record all customer interaction activity in the
Company's customer database system; enter notes in a timely basis
and write in professional, clear, grammatically correct manner with
complete details listed.
* Effectively manages special tasks as assigned by the BDC Service
Manager to contribute to overall team success of the team,
department and organization.
* Partners with franchises to understand their clientele, client's
expectations, and their brand-specific needs.
* Provides daily, monthly and quarterly progress updates to BDC
Service Manager; maintains manager informed on all customer and
* Adapts to changing needs of BDC campaigns by given deadline.
* Correctly applies any applicable scripts within 24 hours of being
provided by management.
* Communicates effectively with service customers within
established time frames.
* When completing outbound prospecting calls; encourages the
customer to visit the dealership and service their vehicle by
scheduling service appt.
*Position Qualifications: *
* Experience Preferred: A minimum of 1 year in position of customer
service representative or similar positions in a call center
* Strong character and work ethic
* Strong verbal and documentation skills
* Ability to maintain a professional appearance
* Ability to pass a background check and drug screen
* Excellent customer service skills and communication skills
* Dependable, responsible Team Player with a positive attitude
* Self-starter with ability to work well as part of a team or
Thanks for giving our advert a read. Business is picking up at
Envision Motors, especially on the service side of the business!
Here at Envision we focus on customer satisfaction, employee career
development, and a "best practice" operational philosophy. We find
that focusing on employee experience stems from the realization
that the key to any successful business begins with the employee
and what drives their ambition. We're going to emerge from the
COVID-19 crisis stronger; positioned to continue our tremendous
growth for years to come. So if you are a hard worker, ready to put
everything you have into a great company and great career, *\*APPLY
Job Types: Part-time, Full-time
Pay: From $17.00 per hour
* 401(k) matching
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Life insurance
* Paid time off
* Referral program
* Vision insurance
* Weekend availability
Supplemental pay types:
* Bonus pay
Work Location: One location%58047475%
Keywords: Envision Honda Milpitas, Milpitas , Customer Service Representative/Service BDC Representative, Other , Milpitas, California
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