Customer Service Representative/Service BDC Representative

Company: Envision Honda Milpitas
Location: Milpitas
Posted on: November 26, 2022

Job Description:

*Position Responsibilities: *

* Fields inbound and makes outbound phone calls on a daily basis for the purpose of promoting service, promotions, and products to gain new growth for the Service Business.
* Generates service appointments for franchises to promote greater revenue for each franchise.
* Efficiently record all customer interaction activity in the Company's customer database system; enter notes in a timely basis and write in professional, clear, grammatically correct manner with complete details listed.
* Effectively manages special tasks as assigned by the BDC Service Manager to contribute to overall team success of the team, department and organization.
* Partners with franchises to understand their clientele, client's expectations, and their brand-specific needs.
* Provides daily, monthly and quarterly progress updates to BDC Service Manager; maintains manager informed on all customer and personal concerns.
* Adapts to changing needs of BDC campaigns by given deadline.
* Correctly applies any applicable scripts within 24 hours of being provided by management.
* Communicates effectively with service customers within established time frames.
* When completing outbound prospecting calls; encourages the customer to visit the dealership and service their vehicle by scheduling service appt.

*Position Qualifications: *

* Experience Preferred: A minimum of 1 year in position of customer service representative or similar positions in a call center environment.
* Strong character and work ethic
* Strong verbal and documentation skills
* Ability to maintain a professional appearance
* Ability to pass a background check and drug screen
* Excellent customer service skills and communication skills
* Dependable, responsible Team Player with a positive attitude
* Self-starter with ability to work well as part of a team or independently

Thanks for giving our advert a read. Business is picking up at Envision Motors, especially on the service side of the business! Here at Envision we focus on customer satisfaction, employee career development, and a "best practice" operational philosophy. We find that focusing on employee experience stems from the realization that the key to any successful business begins with the employee and what drives their ambition. We're going to emerge from the COVID-19 crisis stronger; positioned to continue our tremendous growth for years to come. So if you are a hard worker, ready to put everything you have into a great company and great career, *\*APPLY TODAY!\**

Job Types: Part-time, Full-time

Pay: From $17.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Life insurance
* Paid time off
* Referral program
* Vision insurance
Schedule:
* Weekend availability
Supplemental pay types:
* Bonus pay

Work Location: One location%58047475%

Keywords: Envision Honda Milpitas, Milpitas , Customer Service Representative/Service BDC Representative, Other , Milpitas, California