Apple Mobility Specialist
Company: Best Buy
Location: Milpitas
Posted on: May 23, 2023
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Job Description:
The Best Buy Certified Apple Mobility Advisor creates a
world-class shopping experience for our customers while inspiring
them to see what's possible with technology. They build quality
relationships with customers to provide them with relevant and
memorable product demonstrations.
This role provides full service and solutions support to customers
in the areas of Vendor Experience. Our Certified Advisors are
responsible for delivering profitability by achieving revenue,
margin, solution and operational targets. They are highly skilled
within a given area and work closely with other employees to
demonstrate, promote, and sell products and services.
At Best Buy, we are obsessed with building long term relationships
with our customers. Every team member should feel empowered to
deliver a world-class and unique experience based on what each
customer needs.
Key Responsibilities Helps drive a positive customer experience by
building relationships, exhibiting empathy, and providing solutions
to their needs. Processes sales transactions including online and
in-person orders while handing off customers to General Advisors
for returns and exchanges. Achieves team and individual goals while
enabling an excellent customer shopping experience. Applies a high
level of product knowledge and expertise through ongoing learning
and certifications to enable an excellent customer shopping
experience. Uses available tools to stay current on promotional
initiatives and helps execute profitable growth through critical
business drive times. Engages with customers for consultations
whether it be in-store, over the phone, or chat options online.
Generates future opportunities by discovering the deeper needs of
our customers to build lasting relationships. Embraces our learning
culture to continuously improve existing skills while acquiring new
ones in support of our customer obsession and advancing their
contribution. Maintains assigned department's merchandising and
readiness to serve customers. Provides feedback on products and
customer engagement with vendor partners, representatives, and
market teams. Acts as trusted subject matter expert, brand
advocate, and product champion for specified vendor product
assortment. Coaches and trains coworkers on new vendor technology
and services. Utilizes vendor-provided devices and accommodations
to improve product knowledge and understanding. Basic
Qualifications Ability to work successfully as part of a team
Preferred Qualifications Prior experience serving as a specialist
in premium, luxury, or complex technology solutions 1 year of
experience working with consumer electronics 907425BRAdditional Job
Information Join our team!
While you're busy delivering on our belief of making technology
work for our customers, we're working to ensure you are rewarded
for your passion, energy and commitment. Our pay for performance
philosophy rewards results and offers you opportunities to grow in
your career and increase your earning potential.
Ready? Let's do this!
If you are ready to make a difference in the lives of our customers
and employees, click on the apply button below. The application
will take about 15 minutes to complete and if you meet the
requirements, you can expect to hear from us within 24-72
hours.
Not ready to apply? Connect with us on LinkedIn , Facebook , or
Twitter . Best Buy offers a range of benefits to support your
overall well-being, as outlined in the Benefits Guide . Eligibility
may vary.
Keywords: Best Buy, Milpitas , Apple Mobility Specialist, Other , Milpitas, California
Click
here to apply!
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