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Sales/Business Operations Specialist

Company: Inspur Systems
Location: Milpitas
Posted on: June 20, 2022

Job Description:

Inspur Systems Inc. provides our global customers with data center servers and storage solutions which are Tier1 quality and performance, energy efficient, cost effective and built specific to actual workloads and data center environments. As a leading total solutions and services provider and the Top3 largest server provider worldwide, Inspur supplies total solutions at IaaS, PaaS and SaaS level with high-end servers, mass storage systems, cloud operating system and information security technology. We are looking for a Sales/Business Operations Specialist to join our Milpitas office. Primary Responsibilities

  • Work with sales and customers closely to get customers' forecast and demands and monitor rolling sales forecast preparation with supply chain team
  • Create and update customer information and project-related information in CRM
  • Set up new customer accounts in CRM system
  • Follow up on order fulfillment to ensure on time delivery
  • Work with Sales and CPM on quotations
  • Participate in customer meetings (face-to-face/con-call) to maintain awareness of requirements/issues affecting projects and organize/write meeting minutes
  • Manage and follow up on samples for customers
  • Take ownership of customers' requests, inquiries; follow through to customer's satisfaction
  • Monitor inventory and follow up on ETA/ETD with HQ supply chain team
  • Act as a liaison between sales, purchasing, production, procurement, and logistics departments
  • Enter, monitor, and communicate directly with customers regarding status of their orders, shipments, samples, credit limit, payment, etc.
  • Process purchase orders in SAP in a timely manner
  • Work with Service Department to monitor RMA status
  • Collaborate with internal cross-functional teams to solve customer issues
  • Be back up to the team
  • Other assigned job duties to provide excellent customer service experienceQualifications
    • Bachelor's degree with minimum of one-year related experience in sales operations
    • Strong communication skills and ability to coordinate with multiple technical and business teams
    • Organized and attention to details; able to work in a fast-paced environment
    • Excellent communication and people skills
    • Expertise in Microsoft Word, Excel, PowerPoint
    • A teamwork-oriented mentality and keen aptitude in problem-solving
    • Ability to multi-task
    • Bilingual in Mandarin is a plus

Keywords: Inspur Systems, Milpitas , Sales/Business Operations Specialist, Professions , Milpitas, California

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