5G Installation Technician II - San Francisco

Company: Asurion
Location: Milpitas
Posted on: June 22, 2022

Job Description:

Job Description:
Our team of Experts keeps our customers connected in multiple ways. Our 5G Field Experts are responsible for creating premier experiences for our customers through 5G Internet installation as well as bringing replacement devices and in-person tech support directly to them wherever they are - home, office, or even a local coffee shop. Our Experts help customers get the newest, best available internet available up and running along with setting up their devices with things like email, apps, and basic troubleshooting while delivering our award-winning, personalized customer resolution experience. Our Experts upsell our customers on additional Asurion products such as our Smart Home Support to allow our customers to stay connected with our products and services. -Benefits:Pay starting at $26.00/hrSign on Bonus up to $2,500Company issued vehicle, tools, uniforms and gas cardPaid TrainingPaid Time Off (holiday and vacation)Performance Incentive BonusesMedical/Dental/Vision/Life/Disability Insurance401K Retirement Plan with company matchWhat you'll be doing: -Complete 5G equipment installations and repairs at customer locations using power and hand tools (power drills, screwdrivers, and other common household tools)Utilize diagnostic tools and provisioning software to activate installed 5G equipmentAchieve complete customer satisfaction 100% of the time by performing work in a professional, timely and approved mannerAccurately document and report all service tickets and installations on a daily basisProvide in-person device setup and tech support for customers' smart phones, tablets and/or other consumer electronics.Follow and enforce the Company's policies and procedures, including the Field Operation -guidelines and safety, at all timesMeet with customers face-to-face at the customers' home location Learn details of Smart Home Support and gain an understanding of each customer's technology in order to suggest protection/tech support solutions based on their needsMeet or exceed key performance indicator metrics for performance measurements and sales goalsResolve operational issues on customers' devices, other equipment, and connectivity while offering education and device optimization suggestionsTravel to and from the Forward Stocking Location as needed to pick up customers' devicesRequires use of personal vehicle that meets clients' guidelines, including driving at times inclement weather and evening (dark) hours to and from customer locations in a variety of situations including heavy traffic, inclement weather, and evening (dark) hoursPerform miscellaneous duties as assigned - -Qualifications: One (1) + years experience in installation of Cable TV, Satellite TV or Alarm industryAbility to lift 65 lbs.Ability to work off the ground on ladders Must have excellent customer service skills Ability to complete installations and repairs using power and hand tools Ability to terminate network cableAbility to run cables through walls and ceilingsAn energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional imageGood verbal communications and writing skillsValid driver's license

Keywords: Asurion, Milpitas , 5G Installation Technician II - San Francisco, Professions , Milpitas, California