5G Installation Technician II - San Francisco
Company: Asurion
Location: Milpitas
Posted on: June 22, 2022
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Job Description:
Job Description:
Our team of Experts keeps our customers connected in multiple ways.
Our 5G Field Experts are responsible for creating premier
experiences for our customers through 5G Internet installation as
well as bringing replacement devices and in-person tech support
directly to them wherever they are - home, office, or even a local
coffee shop. Our Experts help customers get the newest, best
available internet available up and running along with setting up
their devices with things like email, apps, and basic
troubleshooting while delivering our award-winning, personalized
customer resolution experience. Our Experts upsell our customers on
additional Asurion products such as our Smart Home Support to allow
our customers to stay connected with our products and services.
-Benefits:Pay starting at $26.00/hrSign on Bonus up to
$2,500Company issued vehicle, tools, uniforms and gas cardPaid
TrainingPaid Time Off (holiday and vacation)Performance Incentive
BonusesMedical/Dental/Vision/Life/Disability Insurance401K
Retirement Plan with company matchWhat you'll be doing: -Complete
5G equipment installations and repairs at customer locations using
power and hand tools (power drills, screwdrivers, and other common
household tools)Utilize diagnostic tools and provisioning software
to activate installed 5G equipmentAchieve complete customer
satisfaction 100% of the time by performing work in a professional,
timely and approved mannerAccurately document and report all
service tickets and installations on a daily basisProvide in-person
device setup and tech support for customers' smart phones, tablets
and/or other consumer electronics.Follow and enforce the Company's
policies and procedures, including the Field Operation -guidelines
and safety, at all timesMeet with customers face-to-face at the
customers' home location Learn details of Smart Home Support and
gain an understanding of each customer's technology in order to
suggest protection/tech support solutions based on their needsMeet
or exceed key performance indicator metrics for performance
measurements and sales goalsResolve operational issues on
customers' devices, other equipment, and connectivity while
offering education and device optimization suggestionsTravel to and
from the Forward Stocking Location as needed to pick up customers'
devicesRequires use of personal vehicle that meets clients'
guidelines, including driving at times inclement weather and
evening (dark) hours to and from customer locations in a variety of
situations including heavy traffic, inclement weather, and evening
(dark) hoursPerform miscellaneous duties as assigned -
-Qualifications: One (1) + years experience in installation of
Cable TV, Satellite TV or Alarm industryAbility to lift 65
lbs.Ability to work off the ground on ladders Must have excellent
customer service skills Ability to complete installations and
repairs using power and hand tools Ability to terminate network
cableAbility to run cables through walls and ceilingsAn energetic,
forward-thinking and creative individual with high ethical
standards and an appropriate professional imageGood verbal
communications and writing skillsValid driver's license
Keywords: Asurion, Milpitas , 5G Installation Technician II - San Francisco, Professions , Milpitas, California
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