Customer Service Representative
Company: Leotek Electronics USA LLC
Location: Milpitas
Posted on: May 8, 2022
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Job Description:
Job Description Customer Service Representative Location : San
Jose, CA This role is eligible for Visa Sponsorship. Summary of
Responsibilities : The Customer Service Representative has
responsibility for pre/post sales and logistics support to Business
Development Managers, Independent Sales Representatives,
Distributors, and Customers in a designated region or regions. This
position is responsible for on-time Order Entry, Internal
coordination with Supply Chain/Logistic/Sales/Product Marketing/QA,
communicating delivery schedules to customers, general Inquiries,
and supporting our BDMs in the field to achieve total customer
satisfaction and build customer relationships. Job Responsibilities
: 1) Responsible for the entire order fulfillment process. From
order-related information requests, order entry, communicating
delivery schedule, and coordination with other departments to
ensure the company provides an accurate and high standard of
delivery and customer service. 2) Respond to inquiries via e-mail
or phone from business development managers, sales representatives,
and customers regarding pricing, product features, product
availability, company policies, and post sales issues. 3) Ensure
quality and accuracy of data in SAP and other internal systems that
support sales, production, and financial management. 4) Administer
and enforce policies pertaining to pricing, sales orders, freight,
and warranties. 5) Coordinate with Credit Team to set up new
customers and release on credit hold orders. 6) Escalate to
management as needed to resolve quoting, booking or revenue issues.
7) Articulate specific ideas on how to further refine systems or
processes. 8) Participates in special projects as needed or
requested by the Company. Required Education and Experience: 1) At
least 3 years order fulfilment/customer service representative/
and/or /sales operations experience in a technical, manufacturing
environment. 2) Bachelor---s degree (B.A. or B.S.) or equivalent to
the requirement or evidence of exceptional ability. 3) Excellent
written and oral English communication skills. 4) Solid experience
working with sales representative in a high-volume product
environment. 5) Flexible and responsive; able to perform in a fast
paced, dynamic work environment, meet aggressive deadlines, and
work on a flexible schedule. 6) Superior attention to detail with
data entry. 7) Excellent time management, organizational, and
communication skills. 8) Logical thinking, strong team player,
multi-tasking. 9) Comfort working with multiple teams and
colleagues from various management levels. 10) Customer service
oriented. 11) Experience with SAP a plus. 12) Intermediate level of
Microsoft suite (especially Excel). 13) Bilingual in Mandarin is a
plus Competencies 1) Thoroughness/Attention to Details. 2) Capacity
for technical product knowledge. 3) Personal
effectiveness/credibility. 4) Collaboration Skills. 5)
Communication Proficiency. 6) Flexibility. Supervisory
Responsibility: This role does not have supervisory duties at this
time. Travel: None Other Duties Please note this job description is
not designed to cover or contain a comprehensive listing of
activities, duties or responsibilities, or regional coverage that
are required of the employee for this job. Duties,
responsibilities, coverage, and activities may change at any time
with or without notice in order to meet the ongoing needs of the
organization. Leotek Electronics USA LLC has work environment that
promotes diversity, equal opportunity, embraces change, and
provides leadership opportunities to its talents. Job Type:
Full-time Company Description Leotek Electronics USA LLC Founded in
1992 in California---s Silicon Valley, Leotek is a leading global
manufacturer of street, roadway, area and signal lighting products
and solutions. Leotek streetlights were first designed and
delivered in 2007 and the company now has more than 1.5 million
installations across North America. With ongoing research and
development and a culture of continuous improvement, Leotek is
committed to developing innovative new lighting products and
solutions that are reliable, long-lasting, and energy efficient.
Leotek Founding In 1992 a Stanford PhD graduate and Hewlett Packard
Optoelectronics veteran recognized that light emitting diodes
(LEDs) were the future of outdoor lighting because they could
provide significant energy savings, reliability, and long life
compared to existing technologies. This new technology could save
customers money and improve quality of light. First with traffic
signal lighting and followed by street, roadway, and area lighting,
Leotek---s innovative engineering, efficient assembly processes,
rigorous testing procedures, and excellent service have become the
benchmark for others to follow. Leotek --- Built in the USA In 2013
Leotek established a manufacturing facility in San Jose,
California. This 70,000 sq. ft. ISO 9001-2015 facility includes
state of the art manufacturing automation and testing systems.
Leotek---s lighting products are subject to 100% 2-hour
---burn-in--- reliability testing and comprehensive performance
testing prior to shipment. Unit-by-unit traceability allows each
product to be tracked before, during, and after shipment.
Keywords: Leotek Electronics USA LLC, Milpitas , Customer Service Representative, Sales , Milpitas, California
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